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About the Role

The Senior Lead Product Manager is responsible for evaluating and determining product and feature development. This role will build, align, and motivate a cross-functional team to understand customer pain points and develop innovative solutions.

Responsibilities

Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.
Articulates product strategy and vision across the enterprise across multiple products.
Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels.
Routinely leverage customer feedback into insights.
Build products and services that delight and inspire.
Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment.
Uses insights about the market and industry to drive development of value-added solutions for customers.
Oversees the integration of strong risk and security controls.
Ensures compliance to laws and regulations.
Able and adept at working directly with the technologists to deliver market solutions.
Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
Define and execute new money movement use cases for Zelle that deliver differentiated experiences for relevant users – consumers, financial institutions, merchants, etc.
Partner with relevant participants in the payments ecosystem – financial institutions, merchants, networks, and strategic advisors – to shape product direction and validate market opportunities.
Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative money movement experiences and product requirements.
Define money movement experiences that optimize frictionless completion, trust, operational efficiency, and customer satisfaction across digital channels.
Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric money movement solutions.
Own the end-to-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability.
Define success metrics and monitor product performance, including adoption, payment lifecycle, operational efficiency, customer satisfaction, and business growth.

Requirements

9+ years of product management experience in payments, fintech, commerce, or related industries.
Proven experience taking products from idea to launch.
Deep understanding of money movement across multiple disciplines – P2P, A2A, bill payment and e-commerce.
Strong customer discovery, product strategy, and roadmap development skills.
Experience influencing and leading cross-functional teams without direct authority.
Ability to thrive in ambiguous environments and create clarity for teams and stakeholders.
Experience at similar money movement platforms.
Experience building money movement products across multiple domains.
Familiarity with digital wallets, embedded payments, alternative payment methods, real-time payments, or emerging commerce experiences.
Experience launching pilot programs and scaling products to General Availability.
Candidates must be eligible to work in the United States at the time of hire.
This role is not eligible for visa sponsorship.

Skills

Money Movement
Payments
Fintech
Commerce
Customer Discovery
Product Strategy
Roadmap Development
Risk Management
Security Controls
Compliance
Digital Wallets
Embedded Payments
Alternative Payment Methods
Real-time Payments
Emerging Commerce Experiences

Location

Scottsdale
San Francisco
Chicago
New York
Phoenix, AZ

Work Type

Hybrid
Full-time

Experience Level

Senior
Lead

Salary/Compensations

$150,000 - $200,000 (Phoenix, AZ/ Chicago, IL)
$180,000 - $240,000 (New York, NY/ San Francisco, CA)

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Flexible Time Off for Exempt (salaried) employees
Generous PTO for Non-Exempt (hourly) employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.