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About the Role
As a Customer Service Supervisor in Jamaica, NY, you will play a vital role in ensuring safe, reliable, and high-quality service for every passenger. Your leadership will directly impact the daily journeys of thousands, making public transportation seamless and secure for all. You will be at the heart of daily operations, ensuring every journey is safe and welcoming.
Responsibilities
- Direct and supervise AirTrain Agents to deliver exceptional customer service on trains and in stations.
- Develop and implement operational techniques to ensure safety, reliability, and efficiency in field operations.
- Monitor daily KPIs and drive continuous improvement through corrective actions and business insights.
- Train, coach, and evaluate staff in technical and safety procedures, supporting their ongoing development.
- Coordinate responses to service disruptions, emergencies, and special events, ensuring customer and employee safety.
Requirements
- Proven ability to build customer value through a customer-centric approach and sustainable relationships.
- Openness to change and courage in managing transformation and driving operational improvements.
- Experience in leading and developing high-performing teams, fostering a culture of growth and trust.
- Strong collaborative skills to engage diverse stakeholders and influence outcomes constructively.
- Commitment to delivering results, acting with ownership, and ensuring high-quality service delivery.
- Consistent achievement of safety, reliability, and customer service KPIs.
- Effective training, coaching, and development of AirTrain Agents and Station Ambassadors.
- Timely and efficient management of service disruptions and emergency situations.
Location
- Jamaica, NY
Work Type
- Full-time
Salary/Compensations
- $82,000 - $90,000
About the Company
- At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail.
- We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.
- Opportunities for professional development and career advancement within a global leader in mobility.
- Inclusive, supportive teams that value diverse perspectives and continuous learning.
- Real-world impact—your work helps connect communities and shape the future of transportation