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About the Role
Lead the operational efficiency of your specific Sephora store location, supporting a team of Operations Leads and Consultants. Ensure the efficiency of the store and support areas such as compliance with company standards, visual merchandising, inventory, and supply management.
Responsibilities
- Lead the operations of the store, ensuring execution of all operations-focused processes per company standards.
- Manage store inventory, including shipping, receiving, returning merchandise, and cycle counting within company guidelines.
- Oversee merchandising concepts and on-stage visuals according to company standards.
- Manage cleaning crews, providing feedback, coaching, and escalation as necessary.
- Maintain an appropriate budget and quantity of supplies, testers, and samples for the store.
- Participate in the management of performance situations for the operations team, ensuring timely feedback.
- Act as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor.
- Develop budget strategies, demonstrating a strong understanding of store sales performance, staffing, payroll, and controllable expenses.
Requirements
- Minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience.
- Metrics-driven with a proven track record of motivating and coaching a team to achieve company expectations and goals.
- Ability to maintain composure and possess strong managerial courage for difficult conversations.
- Proven ability to create high-performing teams and identify/develop in-store talent.
- Excellent verbal/written communication skills and ability to influence business partners.
- Experience with Windows, Word, and Excel.
- Must be able to bend and stretch to stock shelves.
- Must be able to lift and carry up to 50 pounds.
Skills
- Operations Management
- Inventory Management
- Visual Merchandising
- Supply Management
- Performance Management
- Team Leadership
- Coaching
- Communication Skills
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
Location
- North York, ON, Canada
Work Type
- Full Time
- On-site
Experience Level
- 2-4 years management experience
Salary/Compensations
- CAD$54,800.00 - CAD$68,500.00
Benefits
- Product discounts
- Gratis
- Exclusive brand events
- Extended health and life insurance benefits
- Customizable coverage options
- Paid time off
- Training and development
- LVMH programs and job opportunities
- Performance-based bonus opportunities
About the Company
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
- We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Equal Opportunity
- Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.