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About the Role
As a WellNow Patient Care Technician, you will be a vital part of the team, maintaining the connection between front-end operations and clinical services. You will contribute to improving the delivery and quality of healthcare for our Urgent Care patients and be part of a supportive medical community.
Responsibilities
- Take patient history and obtain vital signs.
- Perform necessary phlebotomy for collection of laboratory samples, if certified.
- Accurately complete paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.
- Perform point of care testing (strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels).
- Schedule and coordinate necessary records for ancillary care for patients.
- Assist providers with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG).
- Maintain confidentiality with all patient information (HIPAA).
- Ensure equipment is in working order.
- Log laboratory procedures, process related paperwork using computer equipment.
- Maintain examination rooms and stock necessary medical supplies.
- Perform duties to ensure good patient flow.
- Accompany the provider to the bedside.
- Perform tasks to improve provider efficiency.
- Document provider-dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
- Document patient medical history, physical examination findings, and procedures as performed by the provider.
- Explain accepted and out-of-network insurances and pricing to patients.
- Greet patients and complete the registration process in a timely manner.
- Answer and appropriately triage phone calls.
- Collect patient responsibility for visits.
- Print, scan, and fax reports.
- Clean the clinic before, during, and after shift.
- Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.
- Complete Occupational Medicine testing including Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, and Audiograms.
Requirements
- 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
- Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
- Ability to identify equipment problems and correct or notify team leader.
- Ability to establish and maintain effective relationships with staff, patients, and families.
- Computer knowledge and skills, must be able to register patients on the computer in a timely manner, including use of Electronic Medical Records (EMR).
- Ability to complete and maintain CPR certification.
- Excellent listening and note-taking skills.
- Ability to apply written instructions and standardize work practices.
- Strong communication skills, including grammatical, spelling, and verbal.
- Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
- Capable of working well on a team.
- Friendly and customer service oriented.
- Ability to manage high call and patient volume.
Skills
- Phlebotomy
- Point of care testing
- HIPAA
- EMR
- CPR
- Communication skills
- Customer service
Location
- New York
- Illinois
- Indiana
- Michigan
- Pennsylvania
Work Type
- Full-time
Experience Level
- Entry Level
- 6+ months experience
Education Level
- High School Diploma or GED required
- EMT Basic certification (Preferred)
- Medical Assistant certification (Preferred)
Salary/Compensations
- Starting at $19.00 per hour
Benefits
- Competitive salary
- Parental leave
- Continuing education opportunities
- Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
- 401(k) plan with a company match
- Free urgent care visits for you and your eligible dependents
- Scrubs provided
- Opportunities for promotional growth
- Monthly bonus based on performance and productivity
About the Company
- WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues.
- WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow!
- We are committed to offering our patients the best care by adding talented healthcare professionals.
Equal Opportunity
- WellNow is an EEOE.