Program Support, RAAM Clinic
CMHA Thames Valley Addiction and Mental Health Services · CA
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About the Role
The Program Support – Rapid Access to Addiction Medicine Clinic (RAAM) will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients. Consider revitalizing your career and making a difference in your community by joining our team!
Responsibilities
- Adhere to the core values and policies of the organization
- Protect and promote the welfare, dignity, and individual rights of our clients at all times
- Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing
- Employ safe work practices at all times
- Maintain a professional manner at all times in the performance of duties
- Greet and direct clients to appropriate resources and / or services
- Provide reception both in person and via phone as required
- Handle correspondence, including: email, fax and mail as required
- Assist with client referrals
- Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR)
- Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas
- Monitor inventory of medical supplies and materials and order as required
- Other duties as assigned
- Provide basic health and personal care for clients as required
- Monitor clients receiving substitution therapies
- Participate in the implementation of care/treatment plans as directed
- Take patients' blood pressure, temperature and pulse as directed
- Collect specimens for testing, e.g. urine drug testing
- Train clients in the administration of Naloxone
- Maintain inventory of supplies including cleaning and sterilization of equipment
- Follow universal precautions while performing all duties
- Follow security procedures at the beginning and end of clinics
- Perform other procedures as directed by members of the team
Requirements
- Graduate of a post-secondary administrative program or human services program or equivalent
- Current, satisfactory Police Vulnerable Sector Check (PVSC)
- Demonstrated ability to attend work regularly
- Current Driver’s Licence and access to a vehicle with adequate insurance to carry out job duties
- Training to administer Naloxone preferred
- Current First Aid and CPR certification
- CPI training
- Medical office administration experience preferred
- Capacity and comfort level dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances
- Experience working with individuals with mental health/addiction needs
- Experience with EMRs required including knowledge of medical terminology
- Experience in crisis resolution
- Previous experience in handling confidential or sensitive information
- Knowledge of applicable laws, regulations, and guidelines governing health care provision
- Working knowledge of chemical dependency, substance use and withdrawal
- Working knowledge of the bio-psychosocial model of care and best practices for co-occurring disorders
- Working knowledge of community resources
- Knowledge of Harm Reduction principles
- Knowledge of WHMIS, fire, health, and safety procedures
- Bilingual in both official languages, preferred
Skills
- Motivational Interviewing
- EMR
- Medical terminology
- Crisis resolution
- WHMIS
- Fire, health, and safety procedures
Location
- London, Ontario (London Zone)
Work Type
- Full-Time
- Contract
Experience Level
- Level 1 – Program Support II
- grid progression based on seniority up to Level 8
Education Level
- post-secondary administrative program
- human services program
Salary/Compensations
- Starting rate $22.50 per hour
- grid progression up to $29.08 per hour
Benefits
- 9% in lieu of benefits
- Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
About the Company
- Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Equal Opportunity
- We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca