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About the Role

Provide exceptional service to all residents, prospective residents, guests, clients, and vendors, acting as the face of the property and promoting a sense of community within Rhapsody’s luxury rental communities.

Responsibilities

Welcome residents and guests, answer the Concierge phone line, manage after-hours package pickup, and address resident inquiries and concerns.
Update communication logs on the resident portal and manage general security, such as addressing loitering.
Provide information, resources, and a welcoming environment for residents, customers, vendors, and neighbors.
Maintain sound knowledge of the community and surrounding area to answer questions accurately.
Build strong relationships with current and future resident community members.
Maintain positive relationships with residents to ensure open and effective communication.
Assist with on- and off-site resident events and initiatives.
Provide marketing support through social media postings, blogging, and internet presence.
Collaborate with the site team to ensure sociable and pleasurable environments for events.
Provide general resident services, including carrying items to suites, calling taxis, and scheduling reservations.
Manage amenity reservations and events, ensuring the Community Amenities area has property inventory.
Review the Activity Log at the start of each shift.
Maintain an appropriate level of confidentiality and discretion regarding residents.
Adhere to all property guidelines and standards of performance.
Maintain the work area to an appropriate level of presentation.

Requirements

Completion of High School or general education degree (GED).
2+ years in an upscale customer service/concierge setting preferred.
Existing knowledge of neighborhood and community preferred.
Flexibility to work on a rotating schedule, including evenings and weekends, is required.
A commitment to 'Best in Class' Customer Service.
A professional demeanor with strong communication skills.
Ability to accurately listen, understand, and respond to issues appropriately.
Ability to work and act independently using good judgment when assessing difficult situations.
Strong problem-solving skills.
Superior organizational and time management skills with the ability to multi-task/prioritize and work under tight timelines.
Demonstrated high degree of integrity and diplomacy.

Skills

Customer Service
Communication
Problem-solving
Organization
Time Management
Multi-tasking
Prioritization
Social Media
Blogging
Internet Presence

Location

Parkside Square

Work Type

Full-time
Rotating schedule (evenings & weekends)

Experience Level

2+ years in an upscale customer service/concierge setting preferred

Education Level

High School Diploma or GED

Benefits

Total compensation and benefits package

About the Company

Rhapsody is a unique luxury rental community.
Rhapsody’s company culture is built around core values of Respect, Integrity, Dedication, and Transparency.
Rhapsody provides training, support, and tools for success.
Rhapsody offers exceptional career paths and opportunities for advancement.
Rhapsody values diversity and is committed to making it an amazing and unique place to work.

Equal Opportunity

Rhapsody values diversity and is committed to equal opportunity in employment.