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About the Role
The Office Manager reports to the General Manager and is expected to provide courteous and efficient telephone, reception, and clerical support to all clients and assist with clerical duties in the Home, including human resources and associate files.
Responsibilities
- Reviews and processes monthly Resident rent and service Invoices
- Receives and processes payments from Residents
- Assists with the processing of payroll under the direction of the General Manager
- Prepares financial, Resident, and associate reports upon request
- Maintains Resident and associate administrative files
- Is aware of and respects and promotes the Residents’ Bill of Rights
- Adheres to the policies of the community and understands the requirements of the Retirement Homes Act
- Processes Resident move-ins, discharges, and temporary absences on appropriate forms and lists
- Answers questions from Residents and visitors
- Promotes the vision, mission, values, legislation, and standards of the community
- Processes new associates through the payroll and benefits systems
- Responsible for reception functions including receiving all guests, answering the phone, maintaining visitor log, etc.
- Any and all other tasks as assigned
Requirements
- Excellent communication skills, both verbal and written
- Excellent computer skills, including proficiency in Google Suites
- Experienced in dealing with seniors (2 – 5 years)
- Skilled in conflict management techniques
- Familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act
- Proficient in Microsoft Office, financial systems and billing
- Ability to work from the heart and make others smile
- Ability to listen and respect others' points of view even if you disagree
- Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-ray (w/ in last 1 yr), and two supervisory references are required
Skills
- Communication skills
- Computer skills
- Google Suites proficiency
- Conflict management techniques
- Microsoft Office proficiency
- Financial systems proficiency
- Billing proficiency
Experience Level
- 2 – 5 years experience dealing with seniors
Salary/Compensations
- $52,000
Benefits
- Competitive wages
- Support for personal and professional growth
- Employee benefits
- Employee and Family Assistance Program
- Matching RRSP contribution
About the Company
- Join us in our journey of kindness where compassion is our language, and kindness is our legacy.
- We are committed to nurturing a culture of kindness that flourishes within our team.
- Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.
Equal Opportunity
- We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious.
- We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all.
- If you require accommodation at any time during the recruitment process please contact the hiring manager.