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About the Role

This position leverages interpersonal skills and business knowledge to meet customer needs, working closely with the Branch Manager and staff to build relationships and identify customer requirements. The Sr. Loan Sales Representative is knowledgeable of product and service features to drive an exceptional customer experience.

Responsibilities

• Recommends products and services to support individual, branch sales goals, and customer expectations
• Markets branch products and services to customers and potential customers
• Conducts assigned collection calls of customer accounts to arrange payment
• Seeks opportunities to originate new loans with new and existing customers
• Develop knowledge of credit underwriting methods and sales tools
• Ensures customer information is correct and documents interactions
• Consistently meets or exceeds branch and individual goals
• Conducts dialogues with customers to identify and respond to needs in a timely and efficient manner
• Builds internal and external relationships
• Ensures customer confidentiality and privileged information is maintained
• Adheres to all 1FFC policies and procedures
• Complies with all State and Federal regulations
• Participates in personal development
• Exhibits knowledge of all 1FFC products
• Seeks additional opportunities and responsibilities

Requirements

• Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted under any circumstances)
• Minimum 3 years previous Customer Service experience
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written)
• Proficient with MS Office Suite products
• Must possess a valid driver's license and the ability to operate an automobile

Skills

• Interpersonal skills
• Business knowledge
• Customer service
• Sales
• Credit underwriting
• MS Office Suite

Location

• Onsite at the branch office

Work Type

• Full-time

Experience Level

• 3 years previous Customer Service experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Commensurate with experience

Benefits

• Competitive pay
• Bonus potential
• Medical
• Dental
• Vision
• 401(k)
• Paid time off
• Paid holidays
• Paid volunteer time
• Training programs
• Developmental opportunities

About the Company

• 1st Franklin Financial Corporation has been a family run company for over 80 years.
• Our goal is to provide financial solutions across our footprint.
• We have over 370 offices across the Southeast and continue to expand into new territory.