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About the Role
Heidi Systems is building the Energy OS for Real Estate, digitizing one of Europe's last analog markets and creating the infrastructure for intelligent energy management in buildings. We are growing rapidly and seek someone to build, manage, and continuously improve our operational processes. As an Operations Manager, you will be responsible for the successful execution of customer projects, ensuring seamless delivery from initial coordination to ongoing support.
Responsibilities
- Take end-to-end ownership for own customers and properties, from onboarding to successful implementation.
- Coordinate property management, owners, installers, tenants, and other partners, ensuring timely and accurate information flow.
- Maintain a clear overview of projects: track completed tasks, identify missing elements, manage dependencies, and plan next steps.
- Serve as the primary point of contact for customers and partners, ensuring clear, prompt, and reliable communication.
- Identify manual and repetitive processes and develop improved processes and systems.
- Automate operational workflows using no-code and low-code tools (e.g., n8n or Claude Code).
- Build internal structures for project tracking, documentation, and reporting, ensuring their practical use.
- Analyze operational KPIs, identify bottlenecks, and implement concrete improvements.
- Develop operations in collaboration with the founder, taking on larger operational areas with increasing responsibility.
- Drive own projects and initiatives from ideation to implementation, measuring their impact.
- Build internal structures for project tracking, documentation, and reporting, ensuring their practical use.
Requirements
- Ongoing or completed Bachelor's or Master's degree in Business Administration, Industrial Engineering, Real Estate, or a comparable field, or equivalent practical experience.
- Ideally, initial experience in operations, project management, consulting, a startup, real estate, or a similar environment is a plus.
- Willingness to take responsibility and proactively identify next steps.
- Structured, reliable work approach with the ability to manage multiple parallel tasks.
- Excellent communication skills for clear and binding communication with customers, property managers, installers, and partners, balancing diverse interests.
- Pragmatic problem-solving approach.
- Strong analytical and conceptual skills with a good understanding of numbers and processes.
- Enjoy building things independently and critically questioning existing processes.
- Tech affinity and interest in AI, SaaS, IoT, or automation are a plus.
- Comfortable in a fast-paced early-stage startup environment with ambiguity and shifting priorities.
- Native-level German (non-negotiable) and fluent English skills.
Skills
- Project Management
- Operations Management
- Process Improvement
- Automation (No-Code/Low-Code)
- Communication
- Analytical Skills
- Problem-Solving
- Customer Relationship Management
- Reporting
- AI
- SaaS
- IoT
Location
- Berlin Mitte
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level to Mid-level
Education Level
- Bachelor's Degree
- Master's Degree
Benefits
- Direct collaboration and daily mentoring from an experienced founder.
- Steep learning curve.
- Opportunity to join a fast-growing early-stage startup digitizing a large market.
- High degree of personal responsibility, speed, and creative freedom.
- End-to-end project responsibility.
- Chance to build operations from the ground up and significantly shape company processes.
- Potential to take on larger operational areas and eventually a team.
- Access to a strong network in real estate, tech, energy, and venture capital.
- High-performance team with a humorous and supportive culture.
- Regular team dinners and company events.
- Newly renovated old building office in Berlin Mitte near Monbijoupark.
- Collaborative work environment with short decision-making processes.
About the Company
- Heidi Systems is building the Energy OS for Real Estate.
- We are digitizing one of Europe's last analog markets.
- We are creating the infrastructure for intelligent energy management in buildings.
- We are an 8-person team with a strong pipeline of over 5,000 active deals.
- We have completed an angel round with unicorn founders and directors from Google and OpenAI.
- We are on track for 10x growth in 2026.
- We are revolutionizing the metering service industry, a huge, long-untouched market.
- As a PropTech and ClimateTech company, we combine software, IoT, and operations into a platform that makes energy and consumption data fully digital, transparent, and real-time.