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About the Role
NBCUniversal seeks a Storage Engineer to join the Enterprise Technology and Infrastructure Storage team, supporting global storage and data-protection environments. This role involves maintaining highly available systems, executing operational changes, and serving as an escalation point for major incidents.
Responsibilities
- Support the complete lifecycle of enterprise storage technologies, including file, block, object, cloud, and tape storage platforms, both on-premises and in the cloud.
- Provide Level 2 escalation support to Managed Service Provider teams, including participation in a 24x7 on-call support rotation.
- Investigate application and infrastructure performance issues affecting Media Operations and Enterprise Systems to identify systemic issues and determine root cause.
- Troubleshoot complex storage, data-protection, performance, availability, and connectivity issues and coordinate their resolution across internal teams.
- Work directly with storage vendors to resolve technical issues, manage escalations, and help drive future product improvements and development.
- Upgrade, patch, and maintain storage systems to improve functionality, stability, performance, and security.
- Develop and maintain scripts and automation for routine operational, administrative, monitoring, reporting, and provisioning tasks.
- Partner with engineering teams across compute, networking, database, automation, cybersecurity, cloud, and application support to deliver cross-platform and cross-facility solutions.
- Support storage-related projects, including system implementations, migrations, technology refreshes, capacity expansions, and decommissioning activities.
- Follow established incident, problem, change, and configuration-management processes.
- Provide timely and clearly communicated updates to management, business stakeholders, and technical teams regarding incidents, operational activities, risks, and project deliverables.
- Create and maintain technical documentation, operational procedures, system diagrams, support runbooks, and knowledge-base articles.
- Provide system and support-process training to members of the broader engineering, operations, and Managed Service Provider teams.
Requirements
- Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related technical discipline, or equivalent practical experience.
- Minimum of four years of experience supporting and troubleshooting medium-to-large, highly available storage and data-protection environments.
- Hands-on experience with at least two of the following storage technologies or platforms: NetApp storage systems, Dell EMC storage systems (including PowerScale/Isilon), Cloudian or other S3-compatible object-storage platforms, Microsoft Azure and Amazon Web Services cloud storage technologies, Enterprise LTO tape libraries and archive systems, Rubrik backup and data-protection platforms.
- Minimum of four years of experience planning, documenting, validating, implementing, and testing technical solutions within a global enterprise environment.
- Experience with storage performance analysis, capacity management, data replication, SAN-based backup, load balancing, storage virtualization, and SAN zoning and provisioning.
- Working knowledge of storage protocols and technologies, including Fibre Channel, iSCSI, SMB/CIFS, NFS, S3, flash storage, RAID, and LTO tape.
- Experience building, configuring, administering, patching, and troubleshooting Windows and Linux servers.
- Working knowledge of network infrastructure, protocols, services, and diagnostic toolsets.
- Experience troubleshooting complex issues across storage, operating system, network, and application layers.
- Ability to create and maintain accurate technical documentation, operational procedures, and support runbooks.
- Willingness to travel and work overtime, evenings, or weekends with short notice when operationally required.
- Ability and willingness to participate in a 24x7x365 on-call support rotation.
- Ability to support and manage technology environments across multiple locations in the United States and internationally.
Skills
- NetApp storage systems
- Dell EMC storage systems
- PowerScale/Isilon
- Cloudian
- S3-compatible object-storage
- Microsoft Azure cloud storage
- Amazon Web Services cloud storage
- Enterprise LTO tape libraries
- Archive systems
- Rubrik backup
- Data-protection platforms
- Rubrik software
- Rubrik appliances
- Storage performance analysis
- Capacity management
- Data replication
- SAN-based backup
- Load balancing
- Storage virtualization
- SAN zoning
- SAN provisioning
- Fibre Channel
- iSCSI
- SMB/CIFS
- NFS
- S3
- Flash storage
- RAID
- LTO tape
- Windows servers
- Linux servers
- Network infrastructure
- Network protocols
- Network services
- Network diagnostic toolsets
- Bash
- Python
- PowerShell
- Ansible
- Terraform
- Git
- Nagios/OP5
- Datadog
- Object storage
- File storage
- Block storage
- Archive storage
- Data migration
- Storage lifecycle management
- Storage security
- Storage monitoring
- Storage performance optimization
- Storage cost management
- Hybrid-cloud storage
- Cloud data migration
- Object lifecycle management
- Cloud-based data-protection
- AI/ML storage workloads
- AI-enabled storage
- AIOps
- Data-protection best practices
- Cyber-resilience
- Recovery testing
- Storage security best practices
- Rubrik backup software administration
- Rubrik appliance administration
- Backup policy configuration
- Data protection
- Data recovery
- Data replication
- Data archival
- Rubrik monitoring
- Rubrik upgrades
- Rubrik troubleshooting
- Rubrik vendor support escalation
Location
- United States
- Internationally
Work Type
- 24x7 on-call support rotation
Experience Level
- Minimum of four years of experience supporting and troubleshooting medium-to-large, highly available storage and data-protection environments.
- Minimum of four years of experience planning, documenting, validating, implementing, and testing technical solutions within a global enterprise environment.
Education Level
- Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related technical discipline, or equivalent practical experience.
About the Company
- NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming, and brought to life through global theme park destinations, consumer products, and experiences.
- The company owns and operates leading entertainment and news brands including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
- NBCUniversal produces and distributes premier filmed entertainment and programming through its powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner.
- It operates industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort and Universal Studios Hollywood.
- NBCUniversal is a subsidiary of Comcast Corporation.
- The company's impact is rooted in improving the communities where its employees, customers, and audiences live and work, with a rich tradition of giving back and ensuring employees have the opportunity to serve their communities.
- NBCUniversal champions an inclusive culture and strives to attract and develop a talented workforce to create and deliver a wide range of content reflecting the world.
Equal Opportunity
- NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
- If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].