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About the Role
The Enterprise Customer Success Manager will serve as a trusted partner and consultant for Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment using web development best practices.
Responsibilities
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business.
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle.
- Identify growth opportunities and facilitate the renewal process with enterprise customers.
- Collaborate with the marketing team to identify customer references and case studies.
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.
Requirements
- 5+ years experience in customer success management within a SaaS company.
- 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals.
- Experience presenting complex ideas in an accessible and engaging way to executive-level customers.
- Great organizational, project and time management skills.
Location
- New York City
Work Type
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- $95,000 - $110,000
Benefits
- Comprehensive health & life benefits including fully covered medical, dental and vision.
- Generous and flexible time off for personal recharge and special life moments.
- Emotional and mental health support programs.
- Allowances supporting nutrition, fitness and productivity.
- 401K matching, with no vesting period.
- RSUs (restricted share units) granted to all employees.
- ESPP (Employee Stock Purchase Plan) allowing employees to purchase Wix shares at a discounted rate.
About the Company
- We are Wix’s Enterprise team, a new team focused on becoming the go-to solution for large companies looking to maximize their potential online.
- We are pushing the boundaries of what it means to market SaaS products through a combination of forward-thinking design language and a smart, savvy tone of voice.