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About the Role
Oversee high performing Retail Service teams, championing Scotiabank’s core values and culture while leading and supporting Customer Experience Associates to help customers achieve their financial goals.
Responsibilities
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Requirements
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Skills
- Leadership
- Coaching
- Team Development
- Customer Service
- Communication
- Change Management
- Technical Skills
- Digital Banking Promotion
Location
- London, Ontario, Canada
Work Type
- Full-time
Experience Level
- Management Experience
Benefits
- Competitive compensation and benefits package
- Rewarding career path with diverse opportunities for professional development
- Supportive leadership through meaningful development conversations
- Internal training to support growth and development
About the Company
- Scotiabank is a leading bank in the Americas.
- Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
Equal Opportunity
- At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.