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About the Role
The Bartender is responsible for providing gracious, kind, and warm service to create an exciting environment and deliver World Class Service with Old-World Hospitality and Charm for casino guests. This role involves maintaining cleanliness standards, serving beverages, possessing extensive menu knowledge, taking orders, anticipating guest needs, delivering orders, and processing payments, all while focusing on departmental goals of Consistency, Quality, and Sense of Urgency.
Responsibilities
- Responsible for being punctual to pre-shift meeting with a positive attitude and openly participate
- Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm, as well as live the company core values
- Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA, and Hazcom standards and guidelines
- Provide consistent high-quality food and beverage service to all guests dining in the restaurants by adhering to sequence of service standards completely and correctly
- Responsible to utilize "upselling" techniques
- Adhere to all standardized recipes
- Safeguard company assets and adheres to all policies and procedures
- Maintain and be accountable for all funds entrusted to him/her on an assigned shift
- Create teamwork by helping co-workers with essential function
- Balance all money transactions and paperwork
- Adhere to all company policies and procedures to include strict adherence to attendance and appearance guidelines, as well as confidentially regarding guest information
- Be alert for fraud, forged/counterfeit currency and/or vouchers
- Balance all funds under his/her responsibility and prepare reconciliation reports accordingly
- Practice all alcohol awareness policies and procedures
- Maintain a clear and organized work area, cleaning as you go and cleaning spills immediately
- Responsible for the use of chemicals as prescribed and responsibly
- Ensure all chemicals are in properly labeled containers
- Assist the supervisor in putting supplies away adhering to the 5S Principles of ensuring that items are “Sorted”, “Set in Order”, “Systematically Cleaned”, “Standardize”, and “Sustained” and dating all items with the current date
- Conduct him/her in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
- Perform other duties as may be assigned by department and/or company management
- Attend required training sessions offered by the casino
- Obtain required license(s)
- Perform the duties described in compliance with local laws and regulations
- Responsible to take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
- Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
- Knowledge of the property’s programs to address problem gambling
- Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
- Responsible to take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
- Report any acts of wrongdoing on behalf of any staff member that they have knowledge of
Requirements
- Must be a minimum of 18 years of age
- High school diploma or equivalent required
- Prior bartending experience preferred
- Attention to detail and accuracy
- Maintain confidential information
Skills
- Extensive menu knowledge
- Ability to calculate figures and amounts and perform mathematical functions applicable to business needs
- Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to resolve problems and conflicts in a diplomatic and tactful manner
Location
- del Lago Resort & Casino
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $20.79 - $23.10/hour
About the Company
- With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago.
- Previous casino-industry experience is not required, but a friendly, positive attitude is.
- We’ll provide all the training you’ll need to succeed in your job and grow in your career.
- Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for.
- Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate.
- Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some.
- Join a winning team today at del Lago Resort & Casino
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.