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About the Role
Facilitates patient flow through the system from scheduling through registration check-in, ensuring a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information for accurate patient identification and securing appropriate payment. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides service estimates and processes patient financial liability payments.
Responsibilities
- Greets patients, physicians, staff, co-workers, and guests professionally and promptly.
- Checks patients into the system and provides directions based on appointment location, financial clearance, and counseling status.
- Acknowledges and assists patients with special needs while respecting confidentiality.
- Responds to telephone calls according to established customer service standards and provides requested information.
- Contributes to the reduction of abandoned call rate, call length, and average speed answered when assigned to scheduling.
- Performs accurate patient searches within the hospital system to maintain EMPI integrity and ensure accurate patient identification.
- Accurately establishes and schedules appointments following designated protocols.
- May contact patients to obtain additional information or confirm scheduled appointments.
- Enters accurate and complete demographic and financial information into the system.
- Performs insurance eligibility verification and executes payor requirements.
- Initiates eligibility transactions, contacts payors for billing information and authorization, and obtains scripts for service.
- Provides estimates for services and actively solicits patient liability.
- Enters testing orders in the appropriate system, requiring an understanding of coding, procedural protocols, and the charge description master.
- Obtains signatures for all required organization, state, and federal consents and/or notifications.
- Remains compliant, current, and knowledgeable with Department Policies and Procedures.
- Fulfills all compliance responsibilities, including HIPAA, EMTALA, and Patient Bill of Rights.
- Performs other duties as assigned.
Requirements
- HS Diploma required with a minimum of 2 years of job-related experience.
- Associate degree with 6 months of job-related experience is preferred.
- Minimum of 1 year of job-related experience is preferred.
- Basic MS Word & MS Excel proficiency.
- Customer Service and organizational skills.
- National Association of Healthcare Access Management (NAHAM) certification within one year of hire is desired.
Skills
- Customer Service
- Organizational skills
- MS Word
- MS Excel
Location
- New York
- Connecticut
Work Type
- Varying shifts
- Weekdays
- Weekends
- Holidays
- Evenings
- Overnights
Experience Level
- 2 years job related experience
- 6 months job-related experience
- 1 year preferred in a job-related experience
Education Level
- HS Diploma
- Associate degree
Salary/Compensations
- $18.13 - $25.00 Hourly
About the Company
- Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians.
- Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
- Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
- Vassar Brothers Medical Center