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About the Role
Wilkins Recreational Vehicles is seeking a customer-focused individual to oversee the entire customer service experience, from appointment setting to bill finalization. This role involves assisting customers, promoting products, estimating repair costs, and ensuring customer satisfaction.
Responsibilities
- Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
- Greets, establishes, and maintains a positive rapport with customers.
- Assists customers in determining needs and promotes products accordingly.
- Estimates cost of repair and prepares itemized service order.
- Initiates service orders, secures customer’s signature, and closes when completed.
- Develops a keen understanding of all products and services.
- Understands effective service sales processes and actively seeks sales opportunities.
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
- Understands customer’s needs and is committed to exceed customer expectations every day.
- Complies with all company policies and procedures.
Requirements
- A minimum of 2 years’ experience in a managerial role is preferred but not required.
- Motivated individual who enjoys working in a fast-paced environment.
- Professional appearance.
- Strong communication skills.
- Positive attitude.
- Strong work ethic.
- Professional conduct.
Skills
- Customer service
- Sales
- Communication
- Problem-solving
Location
- Bath, New York
- Elmira, New York
- Corning, New York
- Churchville, New York
- Olean, New York
- Rochester, New York
- Syracuse, New York
- Buffalo, New York
- Northern Pennsylvania
Work Type
- Full-time
Experience Level
- Managerial experience preferred
Salary/Compensations
- $60,000.00 - $80,000.00
Benefits
- Competitive Wages
- Medical/Dental/Vision Insurance
- 401K/401K Matching Program
- PTO/Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
About the Company
- Wilkins Recreational Vehicles is an award-winning team offering excellent earning potential and opportunities for growth.
- We believe talent makes a difference and that an innovative team can accomplish anything.
- Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
- #1 RV Dealer in New York