Benefit Enrollment Specialist - Public Benefit Enrollment and Support Services
EAC Network · NY, US
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About the Role
EAC Network is seeking a dedicated Benefit Enrollment Specialist to join the Public Benefit Enrollment and Support Services program. This role focuses on helping justice-involved individuals in NYC Department of Correction facilities access critical public benefits before their release, supporting their successful reintegration into the community.
Responsibilities
- Provide in-custody benefits education and assess individuals' eligibility and enrollment needs.
- Assist with applications for SNAP, Cash Assistance, Medicaid, Medicare, and other public benefits.
- Use DOC-approved computers and benefit portals to submit applications and schedule appointments.
- Clearly explain eligibility, documentation, application, renewal, and post-release follow-up requirements.
- Coordinate with NYC DOC staff and EAC supervision on referrals, follow-up, and continuity of services.
- Educate participants about post-release resources, including eviction prevention, family law, child support, and other civil legal services.
- Document contacts, applications, appointments, outcomes, attendance, and follow-up activities.
- Protect personal information and follow privacy, documentation, and information-security requirements.
- Work onsite three days per week, seven hours per day, and promptly report service disruptions to supervision.
- Complete NYC DOC clearances, background checks, PREA and facility training, and security requirements.
- Maintain professional boundaries, provide respectful services, and perform other assigned duties.
Requirements
- High School diploma or educational equivalent required.
- Public-benefit enrollment, case management, or social-service navigation experience strongly preferred.
- Knowledge of SNAP, Cash Assistance, Medicaid, Medicare, and New York benefit systems preferred.
- Experience in correctional or secure settings, or with justice-involved individuals, preferred.
- Ability to explain complex eligibility and application requirements clearly and accessibly.
- Excellent interpersonal and communication skills.
- Strong organizational, documentation, follow-up, and attention-to-detail skills.
- Proficiency with Microsoft Office, benefit portals, appointment systems, and database entry.
- Ability to safeguard confidential information and maintain professional boundaries.
- Ability to satisfy NYC DOC background, clearance, training, and facility-access requirements.
- Ability to travel to and from housing areas throughout multiple DOC facilities, including walking between locations, with or without reasonable accommodation.
Skills
- Public-benefit enrollment
- Case management
- Social-service navigation
- Knowledge of SNAP
- Knowledge of Cash Assistance
- Knowledge of Medicaid
- Knowledge of Medicare
- Knowledge of New York benefit systems
- Interpersonal skills
- Communication skills
- Organizational skills
- Documentation skills
- Follow-up skills
- Attention-to-detail
- Microsoft Office proficiency
- Benefit portal proficiency
- Appointment system proficiency
- Database entry proficiency
- Safeguarding confidential information
- Maintaining professional boundaries
Location
- Rikers Island, Queens, NY, 11370
Work Type
- Part Time
- Onsite
Education Level
- High School Diploma or Educational Equiv
Salary/Compensations
- $25.00 - $28.00 Hourly
Benefits
- 401(k) plan
- Public Service Loan Forgiveness program eligibility
About the Company
- EAC Network is a leading not-for-profit social service agency dedicated to helping over 80,000 people through 120 impactful programs across Long Island and NYC.
- We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
- We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance.
- Our commitment to wellness has allowed us to earn the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.
- We are part of a team making a difference in our communities across Long Island and New York City, every day.