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About the Role
The Housing Specialist assists individuals transitioning from homelessness to permanent housing. They focus on finding suitable housing, navigating the application process, and ensuring clients are prepared for independent living, while also maintaining relationships with landlords, brokers, housing providers, and community organizations.
Responsibilities
- Identifying suitable housing options for clients, including those in public housing (NYCHA) and Section 8 programs.
- Developing and maintaining relationships with landlords, brokers, and management companies.
- Escorting clients to view apartments and assisting with lease negotiations.
- Assessing client housing needs and creating individualized housing plans.
- Assisting clients eligible for government housing programs, subsidies, and benefits.
- Assisting clients in completing housing applications and gathering required documents.
- Facilitating housing workshops and mock interviews.
- Providing apartment search strategies and leads.
- Checking and responding to work-related emails daily.
- Maintaining a database of housing resources.
- Conducting outreach to identify available housing opportunities.
- Building relationships with government partners, community organizations, and housing agencies.
- Participating in team meetings, case conferences, and meetings with brokers and landlords.
- Serving as a housing resource for the shelter’s social service staff.
- Representing the agency in housing-related coalitions, task forces, and committees.
- Preparing reports and participating in program evaluations.
- Assisting with ongoing training and professional development seminars.
- Performing other duties as assigned by the Shelter Program Director.
Requirements
- A minimum of two years of experience in case management, assessment, and crisis intervention is preferred.
- Demonstrated experience in housing advocacy and program navigation.
- Knowledge of city and state housing systems (NYCHA, HPD, HUD, HRA programs, etc.) as well as DHS system for package submission.
- Ability to manage housing databases and track housing leads.
- Ability to facilitate client workshops and support groups.
- Flexible schedule to accommodate client and housing needs.
- Must be organized, dependable, and able to work independently and as part of a team.
- Experience working with vulnerable populations, homeless and underserved families, is preferred.
- Ability to travel throughout NYC by public transportation.
- Ability to conduct housing inspections.
- Must be able to carry informational materials, files, and a laptop/tablet.
- Collaborates with case managers, supervisors, and external housing partners.
- Maintains a client-centered approach and works proactively with all team members to achieve housing goals.
- Prioritizes client dignity, autonomy, and confidentiality.
- Encourages empowerment while helping clients navigate the housing system effectively and ethically.
Skills
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Location
- Queens, NY
Work Type
- Full Time
- In-person client meetings
- Housing site visits
- Online and in-person DHS meetings
Experience Level
- Minimum of two years of experience in case management, assessment, and crisis intervention is preferred.
Education Level
- Bachelor’s degree in social work or a related field required.
Salary/Compensations
- $24.84 - $24.84 Hourly
About the Company
- Bronx Family Network is an equal-opportunity employer.
Equal Opportunity
- We do not discriminate based on race, color, religion, gender identity, sexual orientation, age, disability, national origin, or any protected status.