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About the Role

Partner with some of the UK’s largest charities to help them maximize their online fundraising, owning and developing relationships with leading organizations and ensuring they get the most from Enthuse to deliver greater impact.

Responsibilities

Provide sector-leading guidance to enterprise charities to help them raise more and reach their full fundraising potential.
Understand each charity’s fundraising strategy and objectives, create success plans, and conduct regular business reviews.
Challenge and inspire charities to elevate their fundraising through best practice recommendations.
Onboard new charities, ensuring they experience product value within the first 90 days.
Drive product adoption through understanding charity objectives and platform knowledge.
Find and engage new stakeholders across charities, ensuring collaboration with the right people and regular engagement with senior stakeholders.
Act as the internal voice of the customer, channeling feedback to the Product team.
Deliver customer advocacy through case studies, webinars, and references.
Proactively identify and manage churn risk, and identify upsell opportunities.
Collaborate closely with the Account Management team.

Requirements

4+ years of experience in Enterprise Customer Success (B2B SaaS).
Experience owning a portfolio of enterprise customers with complex org structures and multiple stakeholders.
Customer-focused approach, prioritizing the customer in all decisions.
Confident and passionate communicator, capable of managing difficult conversations and inspiring action.
Tech-savvy with an interest in learning the product and providing technical assistance.
Positive and enthusiastic team player with a collaborative mindset.
An understanding of the charity or fundraising sector is helpful but not essential.

Skills

Enterprise Customer Success
B2B SaaS
Relationship Management
Communication
Stakeholder Management
Product Adoption
Customer Advocacy
Churn Risk Management
Upselling

Location

London

Work Type

Flexible hours
Working from home
Part-time work support
Work from abroad

Experience Level

4+ years

Benefits

Early Friday finish
Optional team drinks
Team incentives
Company socials
Flexible hours
Working from home
Support for part-time work
One paid day to fundraise for a charity of choice
Learning and development program
Allowance for training each year
Personal Development Plans
Mentor program
25 days holiday plus bank holidays (33 total)
Increased holidays based on length of service (up to 28 days)
Option for 5 additional unpaid holiday days
Work from abroad for up to 4 weeks per year
Private health insurance coverage
Access to participant places for major fundraising events

About the Company

Industry-leading company in the nonprofit software market.
Mission to transform digital fundraising by building technology that empowers great causes.
Platform helps thousands of charities raise millions.
Launched in 2012, grown to over 70 people.
Serves thousands of charities.
Headquartered in London, with operations in Scotland, Northern Ireland and the Republic of Ireland.
Official online fundraising partner for London Marathon Events and Great Run.

Equal Opportunity

We want to create a positive impact on a global scale, and know that the people at Enthuse have to reflect all global lives and identities.
Striving to create a place where all feel valued and welcome.
No matter what your background, identity, or even if your experience doesn’t exactly match — we’d love to hear from you!