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About the Role

We are looking for a tech-savvy problem solver fluent in English and Québécois technical French to provide technical support for business clients and assist with our Quebec expansion by translating documentation and supporting French-language deployments.

Responsibilities

Diagnose networking, hardware, and integration issues for business clients.
Translate knowledge base and training material into technical Québécois French.
Support the onboarding team during French-language deployments.
Configure workflows and deliver training for French-language deployments.
Answer technical questions during French-language deployments.
Provide bug reports, feature gaps, and edge case feedback to the product team.
Provide technical support via phone, email, and ticketing system for our VoIP platform.
Troubleshoot networking, hardware, and API integrations with platforms like Applied Epic, Salesforce, and Microsoft Teams.
Document technical findings in Confluence.
Monitor system alerts.
Participate in a rotating after-hours on-call schedule (at most one week per month).

Requirements

Complete written and spoken fluency in English and technical Québécois French.
Solid foundation in networking, cloud communications, and hardware setup (desk phones, mobile apps).
Post-secondary education in IT, Computer Science, or equivalent hands-on experience.
Familiarity with Broker Management Systems (Applied Epic) or CRMs (Salesforce).
Knowledge of data security and compliance standards (SOC2, PIPEDA, E&O defensibility).
Working knowledge of Quebec's Law 25 and Bill 96.
Experience documenting technical solutions in Confluence.
3+ years in technical support, IT helpdesk, NOC, field service, or B2B client onboarding.
Ability to explain technical concepts to non-technical individuals in either language.
Enjoy learning and reverse engineering to understand how things work.
Comfortable owning the French technical answer when no one else has one.

Skills

English fluency
Québécois French fluency
Networking
Cloud communications
Hardware setup
Technical translation
Technical writing
API integration troubleshooting
VoIP platform support
Applied Epic
Salesforce
Microsoft Teams
Confluence
Data security
Compliance standards
SOC2
PIPEDA
Law 25
Bill 96

Location

London, ON
Remote (Canada)

Work Type

Full-time
Hybrid
Remote

Experience Level

3+ years

Education Level

Post-secondary education in IT, Computer Science, or equivalent hands-on experience

Salary/Compensations

$45,000 to $65,000 annually

Benefits

Full health benefits after three months
RRSP matching at one year
Team socials
Company-paid trip to London office quarterly for remote employees

About the Company

YOVU has been providing business phone systems since 2011.
Founded on the principle that Canadian businesses deserve better.
Committed to building high-quality products.
Values accountability, ownership, follow-through, collaboration, respect, and shared purpose.
Dog-friendly and shoe-free office environment.

Equal Opportunity

Accommodations are available upon request during the selection process via accessibility.reports@yovu.ca.
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