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About the Role

The Administrative Assistant (AA) II for the Adult Sickle Cell Program will work closely with the advanced practice provider (APP) team to coordinate administrative activities relating to patient care. Duties include assisting with scheduling appointments, fielding medication refill requests, and obtaining authorization for sickle cell treatments.

Responsibilities

Provide administrative support to the Medical Director and the advanced practice providers (APP) of the Sickle Cell Program.
Track patient treatment plans by maintaining detailed spreadsheets and/or databases.
Assist with scheduling patient infusions and ensure they are within the established treatment timeframe.
Assist with appropriate authorization and approvals for patient infusions.
Assist with the prescription of medications, including fielding refill requests, working with specialty pharmacies, and scheduling peer-to-peer appointments.
Intervene with insurance companies to facilitate authorizations.
Ensure AMION is updated for inpatient coverage.
Assist with scheduling ambulatory appointments.
Prepare travel reimbursements and expense reports.
Serve as a liaison with other departments or external parties.
Screen and prioritize incoming email/mail for action and follow up.
Respond to email/mail where appropriate or distribute it to the correct individual.
Screen telephone calls, answer inquiries, or direct callers to the appropriate individual.
Perform other related duties as assigned.

Requirements

4+ years related administrative or business experience
Prior experience in an academic or healthcare environment preferred
Prior experience with use of Excel and/or data analysis preferred
Ability to work proactively and independently with minimal supervision preferred
Demonstrated strong written and oral communication skills preferred
Knowledge of Microsoft Teams, Word, Outlook, Zoom preferred

Skills

Excel
Data analysis
Microsoft Teams
Microsoft Word
Microsoft Outlook
Zoom
Written communication
Oral communication

Location

New York metro area

Work Type

Full-time

Experience Level

4+ years

Education Level

Associate's degree or equivalent combination of experience
Bachelor's degree preferred

Salary/Compensations

$23 - $36 Hourly

About the Company

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence.
We share a common dedication to delivering outstanding patient care.
When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation.
We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow.
We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.
Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.
We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.
Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment.
The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.
We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology.
New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.
U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties.
The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges.
Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.