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About the Role

A career in Maison Valentino offers a chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where individual contributions and behaviors are the secret to community success. Each colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities

Meet individual sales targets and contribute to overall store sales objectives.
Understand the correlation between client experience steps and KPIs to increase cross-selling and average ticket.
Focus on development and retention of existing clients, and recruitment of new clients.
Engage clients through every selling opportunity including walk-ins, private appointments, distance sales, and sales in partnership.
Collect data from new potential clients, enriching the prospect database while maintaining and updating the current client list.
Master the know-how of every Valentino creation and convey engaging storytelling.
Contribute to display maintenance.
Perform all tasks in compliance with operations guidelines (after-sales assistance, product transfer requests, on-hold, on consignment, etc.).
Provide support for operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation, etc.).
Contribute to maintaining stock organization to standard.
Manage store activities using company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.).

Requirements

Ability to meet individual sales targets and contribute to overall store objectives.
Utilize a clear understanding of KPIs and leverage techniques like cross-selling and styling to drive sales growth.
Strong focus on developing and maintaining client relationships.
Expertise in clienteling, recruitment of new clients, and personalized engagement across all sales channels.
Deep expertise in Valentino's product range.
Ability to engage clients with compelling storytelling that enhances the client experience and aligns with brand values.
Proficiency in executing store operations according to guidelines.
Ensure smooth execution of tasks such as stock management, after-sales assistance, and use of company tools and systems to streamline processes.
Skill in collecting, managing, and utilizing client data to enrich the prospect database, enhance client engagement, and provide valuable insights that inform sales strategies and marketing efforts.
Employee confirms they have informed their direct supervisor and HR when submitting an internal application.
Employee confirms they personally know the referred candidate and that the candidate has been informed in advance and has given consent to the sharing of their personal data.
Check the Referral Program General Guidelines and local Annex available on Valentino Place before referring a candidate.

Skills

Sales achievement
KPI achievement
Client engagement
Client retention
Clienteling
Client data acquisition
Product knowledge
Storytelling
Display maintenance
Operations compliance
Stock management
Use of company tools and systems

About the Company

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.