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About the Role
As Group Product Lead for the Availability & Fulfilment team, you will lead multiple teams to deliver exceptional customer experiences and drive growth. You will be responsible for managing the product development process from discovery to defining products that are desirable, feasible, and viable, driving innovation and transformation to achieve customer and business outcomes. You will shape the product strategy for your domain, ensuring teams translate strategy into actionable work for development teams and deliver a best-in-class customer and user experience.
Responsibilities
- Managing the product development process from product discovery and understanding tactical and strategic problems.
- Defining the area on which to focus and developing products that are desirable, feasible, and viable.
- Driving innovation and transformation to achieve both customer and business outcomes.
- Shaping the product strategy for your domain.
- Ensuring all teams can translate the strategy into prioritised and actionable units of work for the Development teams.
- Delivering a best-in-class customer and user experience for business success across multiple digital touchpoints.
- Leading by example with a hands-on approach, coaching and developing an expert high performing team.
Requirements
- Demonstrated ability in Product Leadership, managing value creation and strategy across a mix of 1-5 year Product horizons.
- Comprehensive understanding of shop, supply chain and inventory management technologies and operations, through an internal user, customer and competitor lens.
- Experience leading cross-functional teams in multiple locations, with the ability to simultaneously manage multiple priorities while adhering to time-sensitive deadlines.
- Highly commercial and analytical.
- An excellent communicator and storyteller, able to build trusting relationships with key stakeholders and presenting concepts and ideas in different formats, depending on context.
- Demonstrable evidence of leading large scale transformational change initiatives in areas with high legacy and/or complexity.
- Accomplished people manager, with a history of growing Product Management talent and managing individual, team and 3rd party performance.
Skills
- Product Leadership
- Value creation
- Strategy
- Shop management technologies and operations
- Supply chain management technologies and operations
- Inventory management technologies and operations
- Cross-functional team leadership
- Priority management
- Time-sensitive deadline adherence
- Commercial acumen
- Analytical skills
- Communication
- Storytelling
- Stakeholder relationship building
- Presentation skills
- Large scale transformational change initiatives
- People management
- Product Management talent development
- Individual performance management
- Team performance management
- 3rd party performance management
- B2C businesses
- App-first customer experience
- Operational experience in shops
- Operational experience in supply chain
Location
- London Head Office campus in Pimlico
- Office working
- Onsite time in shops, contact centres and supply chain locations
- London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Work Type
- Hybrid working
- Permanent Role
- Full-time
Experience Level
- Partnership Level 5
Salary/Compensations
- £76,800 - £110,000
- £76,800.00 - £123,000.00 Annual
About the Company
- We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
- We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
- We’re ruthlessly focused on being brilliant at retail.
- We continue to innovate, adapt and diversify.
- Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
- As Partners we all share the responsibility of ownership and in its rewards.
- We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
- We all own making the Partnership somewhere we belong.
- Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
- Growing ourselves individually, and as a collective.
- As Partners, we make all the difference. And, we all own it.
Equal Opportunity
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.