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About the Role
The Order Management Specialist supports the end-to-end order management process for domestic and international customers, ensuring purchase orders are processed accurately and efficiently. This role partners closely with various teams to monitor order status, resolve discrepancies, and support fulfillment while maintaining strong service levels. The ideal candidate is detail-oriented, organized, collaborative, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Manage customer purchase orders from receipt through order entry, fulfillment, invoicing, and follow-up.
- Process EDI and manual orders in SAP while validating customer, item, ship-to, pricing, delivery date, and quantity details.
- Review orders for errors, discrepancies, item blocks, delivery blocks, pricing issues, pack quantity requirements, and customer-specific compliance needs.
- Monitor open orders and coordinate timely order release to the appropriate warehouse or distribution center.
- Partner with internal teams to address shortages, allocation updates, backorders, shipping constraints, and revised delivery requirements.
- Maintain accurate documentation of order activity, customer instructions, and follow-up actions.
- Serve as a point of contact for customer, sales, and internal inquiries related to order status, shipping updates, product availability, fulfillment timing, and operational issues.
- Support major retailer and customer requirements, including compliance expectations, routing instructions, ASN/invoice considerations, order acknowledgements, and required documentation.
- Communicate clearly and professionally with internal and external stakeholders to resolve issues and support customer satisfaction.
- Work closely with Sales, Demand Planning, Purchasing, Global Logistics, Finance, IT/EDI, Customer Service, and Warehouse teams to support accurate and complete order execution.
- Escalate potential risks, delays, shortages, or discrepancies in a timely manner with clear ownership and recommended next steps.
- Assist with new customer onboarding and support operational readiness before initial purchase orders are processed.
- Support allocation reviews and order alignment activities by preparing clean order data and communicating updates to applicable teams.
- Generate and maintain reports using SAP, Excel, customer portals, and internal tracking tools as needed.
- Analyze order trends, recurring issues, compliance concerns, or process gaps to support continuous improvement.
- Maintain accurate records, order notes, trackers, and documentation to support visibility, audit readiness, and team coverage.
- Support Sales Operations KPI tracking related to order timeliness, accuracy, service levels, and customer compliance.
- Identify opportunities to reduce manual work, improve order visibility, and strengthen process controls.
- Assist with SOP updates, training documentation, and process standardization across Sales Operations workflows.
- Participate in ad-hoc projects and operational initiatives that support team efficiency and scalable growth.
Requirements
- Bachelor of Arts (B.A) (Required)
- Bachelor of Science (B.S) (Required)
- 2 - 4 years of relevant experience or industry exposure in a related field
Skills
- Google Workspace
- Microsoft Office
- Practical Problem Solving
- Time Management
- SAP
- Excel
- Customer Portals
- Internal Tracking Tools
Experience Level
- 2 - 4 years
Education Level
- Bachelor of Arts
- Bachelor of Science
Salary/Compensations
- 21.50 - 39.75 USD Hourly
Benefits
- Premium Medical Insurance Coverage
- 401(k) Savings Plan
- Paid Time Off (PTO) based on seniority
- Paid Holidays
- Annual Bonus Plan
- Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
- Summer Fridays
- Complimentary Gourmet Breakfast, Lunch, and Dinner
- Relocation Support for New Hires
- Work Anniversary Recognitions
- Congratulatory & Condolence Gifts
- Employee Referral Bonus Program
- License/Certification Reimbursements
- Corporate Employee Discounts
- Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
- Commuter Support (Shuttle Bus Program and EZPass Support)
- Vehicle Perks
About the Company
- Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”)
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.