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About the Role
Join our Sales & Operations Management Unit to support our POS and payment processing platform for beauty supply and food & beverage retail merchants. You will provide hands-on support across customer onboarding, SAP-based order-to-cash operations, vendor and marketing coordination, and business documentation. This role is ideal for someone with up to 3 years of experience looking to build a career in retail business operations within a fast-paced, cross-functional environment.
Responsibilities
- Support new KRS merchant onboarding, including SAP customer creation, contract preparation, invoicing, onboarding questionnaires, site surveys, and installation/training completion forms.
- Maintain and organize contract records, onboarding templates, and business documentation, ensuring accuracy and version control.
- Assist with customer account setup and maintenance, including online statement setup and PCI compliance documentation.
- Help track and follow up on customer leads from calls, surveys, and trade shows, updating customer management records accordingly.
- Assist with SAP transactions including sales order processing, billing, invoicing, and accounts receivable follow-up for KRS merchants.
- Support vendor and material management (MM), purchase order creation, ASN/goods receipt processing, and inventory checks in SAP.
- Help process operating expense invoices (e.g., SAP Concur) and support basic accounting documentation.
- Support sourcing and coordination with vendors for business materials (gift cards, name cards, brochures, promotional items), including sample orders and basic cost tracking.
- Assist with artwork and creative production (brochures, banners, folders) and help coordinate marketing and advertising content across channels (email, SNS, YouTube, print).
- Help plan and execute marketing/PR initiatives and trade show logistics.
- Help create and maintain manuals and user guides (Back Office, KRS Quick/Checkout, customer-facing and training materials).
- Support hardware and vendor evaluation activities, and assist with testing of KRS Admin features alongside the development team.
- Gather customer and business feedback to help identify process or documentation improvements.
- Help organize and maintain operational, customer, invoice, and transaction data.
- Support the preparation of basic reports and dashboards for business planning and performance tracking.
- Assist with data quality checks during customer data migrations.
Requirements
- Up to 3 years of relevant professional experience.
- Experience in retail business operations.
- Experience in a fast-paced, cross-functional environment.
- Hands-on execution skills.
- Ability to prepare onboarding documents.
- Ability to process SAP transactions.
- Ability to coordinate with vendors.
- Ability to maintain manuals and reports.
- Experience with POS platform day-to-day business operations.
Skills
- Analytical Thinking
- Data Analysis
- Process Operations
- Strategic Planning
- SAP
- Customer Onboarding
- Contract Documentation
- Order-to-Cash Operations
- Vendor Management
- Marketing Coordination
- Business Documentation
- PCI Compliance
- Accounts Receivable
- Material Management
- Purchase Order Creation
- Inventory Management
- Expense Invoice Processing
- Creative Production
- Marketing/PR Initiatives
- Trade Show Logistics
- User Guide Creation
- Hardware Evaluation
- Data Reporting
- Data Quality Checks
- Customer Data Migration
Experience Level
- Junior
- 0 - 2 years of relevant experience or industry exposure in a related field
Education Level
- Bachelor of Science (B.S): Business Administration/Management
- Bachelor of Science (B.S): Computer and Information Science
Salary/Compensations
- 21.50 - 39.75 USD Hourly
Benefits
- Premium Medical Insurance Coverage
- 401(k) Savings Plan
- Paid Time Off (PTO) based on seniority
- Paid Holidays
- Annual Bonus Plan
- Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
- Summer Fridays
- Complimentary Gourmet Breakfast, Lunch, and Dinner
- Relocation Support for New Hires
- Work Anniversary Recognitions
- Congratulatory & Condolence Gifts
- Employee Referral Bonus Program
- License/Certification Reimbursements
- Corporate Employee Discounts
- Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
- Commuter Support (Shuttle Bus Program and EZPass Support)
- Vehicle Perks
About the Company
- Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”)
Equal Opportunity
- An equal opportunity employer and is committed to a diverse and inclusive workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.