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About the Role

As a member of the EMEA Customer Success team, you will play a pivotal role in driving customer outcomes, retention, and growth through strategic partnerships with leading employers in the region. You will leverage data, insights, and wellbeing solutions to help organizations make informed decisions, positively impacting employees and business performance.

Responsibilities

Manage a portfolio of up to 20 priority clients, developing strong relationships with HR, Benefits, Wellbeing leaders, executive sponsors and budget owners to drive programme success, retention and long-term partnership growth.
Take ownership of renewal outcomes and identify opportunities to expand TELUS Health solutions within existing accounts.
Build commercial account plans that demonstrate value, uncover client needs and generate revenue growth.
Develop a deep understanding of client priorities and business objectives, leading executive business reviews, success planning sessions, and value realisation discussions that align TELUS Health solutions to wellbeing and organizational goals.
Translate EAP utilisation, engagement and business data into meaningful client conversations.
Use insights, trends and AI-powered tools to tell a compelling story that drives action, informs targeted wellbeing engagement strategies, increases adoption and delivers measurable wellbeing and business outcomes.
Help clients navigate evolving workplace wellbeing challenges by introducing new solutions, capabilities, and best practices that maximize value and adoption.
Partner closely with Sales, Product, Marketing, Operations and Clinical teams to deliver exceptional client experiences and accelerate customer outcomes.
Maintain accurate renewal & account plans, opportunity forecasts and success metrics while proactively mitigating risks and identifying opportunities for continuous improvement.

Requirements

3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.
Demonstrated commercial acumen, with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts.
Experience managing a portfolio of strategic clients in a high-touch engagement model, building executive relationships and influencing senior stakeholders.
Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories.
Comfortable leveraging AI-powered technologies, automation, and data-driven tools to improve decision-making, customer outcomes, and operational effectiveness.
Proven ability to navigate ambiguity, embrace change, and thrive in high-growth, fast-evolving environments.
Exceptional consultative, communication, presentation, and stakeholder management skills, with confidence engaging audiences from frontline teams through to C-suite executives.
Experience creating and executing success plans that align customer objectives with measurable business outcomes.
Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics and growth opportunities.
Occasional travel within the assigned region(s) will be required.

Skills

Employee Assistance programs
employee wellness
health and benefits
recognition
perks
Human Capital Management
AI-powered technologies
automation
data-driven tools
Google Workplace Tools
Salesforce
Power BI

Location

Remote
London

Work Type

Remote

Experience Level

3+ years

Benefits

Sales incentive plan
Comprehensive training and onboarding programme
Pension
Private Medical Insurance including Digital GP
Healthcare Cash Plan - claim back dental bills or the cost of new glasses
Dental Plan
Life Insurance
Group Income Protection
24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

About the Company

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Equal Opportunity

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.