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About the Role
Make your mark at one of the biggest names in payments. We’re looking for a CDD Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
Responsibilities
- Document and maintain current and future state processes, procedures and workflows.
- Conduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement.
- Recommend practical improvements that enhance efficiency, quality and client experience.
- Design and deliver comprehensive end-to-end test scenarios and test cases.
- Support the implementation of approved process improvements.
- Collaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experience.
- Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency.
- Gather and support the delivery and adoption of change including business case development, impact analysis, reporting of success measures and continuous improvement.
- Facilitate workshops and stakeholder discussions to understand business needs.
- Support the assessment and prioritisation of process enhancement opportunities.
- Engage stakeholder teams to align on challenges, identify improvements, and agree solutions.
- Build strong working relationships across the organisation.
- Clearly present challenges, findings and recommendations to stakeholders.
- Act as a subject matter expert for CDD processes and operational procedures.
- Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements.
- Support the implementation of updates to CDD processes, systems and controls.
- Assist with user acceptance testing, business readiness and process documentation.
- Work with operational teams to embed new ways of working.
- Provide support during rollout and post-implementation activities.
Requirements
- Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions.
- Strong business analysis and process mapping skills.
- Experience documenting business requirements and operational procedures.
- Understanding of CDD regulatory requirements and risk management principles.
- Strong analytical and problem-solving skills.
- Ability to interpret data and provide actionable insights.
- Excellent communication and stakeholder management skills.
- Experience working with operational teams to improve processes and control.
Skills
- Business Analysis
- Process Mapping
- Documentation
- Analysis
- Problem-Solving
- Data Interpretation
- Communication
- Stakeholder Management
About the Company
- Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.