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About the Role
The Volunteer Services Senior Specialist supports volunteer recruitment and engagement activities within the Eastern New York Region's Hudson Valley Chapter in Newburgh, NY. This role is crucial for attracting and retaining volunteers to support the Red Cross's mission.
Responsibilities
- Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers.
- Support the implementation and execution of programs, projects and initiatives to increase and strengthen volunteer engagement.
- Perform screenings, referrals, and placement of prospective volunteers.
- Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics.
- Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media.
- Maintain accurate records of all potential and actual volunteer leads.
- Produce status reports as directed.
- Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations.
- Assist in screening and referring volunteers to appropriate department opportunities.
- Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships.
- May assist in scheduling and coordinating volunteer orientations, placements, meetings and events.
- Evaluate and modify recruitment and engagement strategies based on lessons-learned.
- Support the development and ongoing refinement of volunteer strategies.
- Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism.
- Contribute expertise and serve as a resource for volunteer engagement best practices.
- Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies.
- Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
- Responsible for development of a thorough volunteer needs assessment for assigned area.
- Meet with stakeholders and ensure alignment of established goals to volunteer needs.
- Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
- Support volunteer programs and services to meet established goals and objectives.
- Assist with executing the Event Based Volunteer plan.
Requirements
- Must reside in one of the 6 specified counties: Columbia, Greene, Dutchess, Ulster, Orange, and Putnam.
- Will involve travel.
Skills
- Ability to work on a team.
- Excellent oral and written communication skills.
- Strong interpersonal and presentation skills.
- Good organizational skills.
- Ability to handle multiple and continuously evolving priorities effectively.
- Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
- Knowledge of group dynamics is preferred.
- Knowledge of customer maintenance techniques is preferred.
- Knowledge of negotiation skills is preferred.
- Ability to effectively implement programs is preferred.
Location
- Newburgh, NY
- Columbia, Greene, Dutchess, Ulster, Orange and Putnam Counties
Work Type
- Full-time
Experience Level
- Minimum of 5 years of related experience.
- Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area.
- Works independently; may instruct or coach other professionals.
Education Level
- Bachelor's degree required.
Salary/Compensations
- $66,220 - $76,000
Benefits
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 19 days a year
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with 6% match
- Paid Family Leave
- Employee Assistance Program
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
About the Company
- By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
- The American Red Cross is the world's largest humanitarian network.
- The American Red Cross is a mission-based organization.
- The American Red Cross is an EONS partner.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
- The American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.