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About the Role
The Senior Manager, Communications & Change Management leads strategic communications for the Enterprise Delivery Office (EDO) within the Technology organization. This role develops and executes integrated communication and engagement strategies to ensure leaders and employees understand, align with, and adopt key enterprise initiatives. Success is measured by communication effectiveness, stakeholder alignment, message consistency, and support for business outcomes.
Responsibilities
- Lead the development and execution of strategic communication plans for EDO programs and enterprise initiatives.
- Translate complex delivery and transformation priorities into clear, compelling narratives for various audiences.
- Provide strategic counsel to senior leaders on communication approach and messaging.
- Develop high-quality communication materials, including executive messages, presentations, and intranet content.
- Establish communication governance and ensure consistency of tone, messaging, and branding.
- Partner with delivery leads to align communications with change strategies and readiness needs.
- Design stakeholder engagement approaches to improve understanding and visibility of priorities.
- Measure communication effectiveness and refine strategies based on insights.
- Contribute to the EDO brand and internal reputation through consistent storytelling.
- Build strong relationships across diverse stakeholders and proactively identify communication risks and opportunities.
- Create an environment that supports effective and efficient operations and ensures business controls are in place.
- Champion a high-performance and inclusive work environment.
Requirements
- Deep expertise in strategic communications, stakeholder engagement, and message design within a complex business and technology environment.
- Exceptional writing, editing, and storytelling capabilities.
- Demonstrated experience developing integrated communication strategies across multiple channels and stakeholder groups.
- Strong capability in advising senior leaders on executive messaging and communication approach.
- Sound understanding of organizational change principles and the role of communications in supporting readiness and adoption.
- Strong stakeholder management, influencing, and relationship-building skills.
- Excellent verbal communication and facilitation skills.
- Strong planning, prioritization, and delivery management skills.
- Ability to communicate large-scale, enterprise-wide initiatives across diverse audiences with consistency and impact.
- Strong judgment, editorial discipline, and attention to detail in the development and review of executive-ready content.
- Experience measuring communication effectiveness and using insights to strengthen engagement outcomes.
Skills
- Strategic Communications
- Executive Communications
- Employee Communications
- Communications and Engagement
- Enterprise Transformation
- Delivery Initiatives
- Technology Initiatives
- Change Management
- Stakeholder Engagement
- Message Design
- Writing
- Editing
- Storytelling
- Verbal Communication
- Facilitation
- Planning
- Prioritization
- Delivery Management
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- 8+ years of experience in strategic communications, executive communications, employee communications, or communications and engagement roles, ideally supporting enterprise transformation, delivery, or technology initiatives.
- Experience partnering with change management teams and supporting enterprise change through integrated communications is strongly preferred.
Education Level
- Post-secondary education in Communications, Public Relations, Journalism, Business, Organizational Change, or a related discipline.
- PMP, Prosci, MBA, or equivalent credentials are considered an asset.
Benefits
- Performance bonus
- Company matching programs (on pension & profit sharing)
- Generous vacation
About the Company
- Scotiabank is a leading bank in the Americas.
- Guided by our purpose: 'for every future', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
- We are technology partners who help the business transform how our employees around the world work.
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
- We foster an environment of innovation and continuous learning.
- We care about our people, allowing them to design how they work to deliver amazing results.
Equal Opportunity
- At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.