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About the Role

The Apparel Lead will oversee the apparel department, ensuring exceptional customer service and driving sales through inventory management, merchandising, and seasonal strategy execution to meet financial goals. This role supports business performance and enhances the Member experience without direct supervisory responsibilities.

Responsibilities

Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and compliance.
Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
Ensure a safe and positive environment for our members and each other.
Embrace inclusion and diversity, by working together with collaboration and respect.
Work as a team to achieve goals.
Move with speed and agility in everything we do.
Innovate and adapt so we can move as fast as the world around us.
Maintain a friendly and positive attitude.
Deliver service excellence through all points of contact.
Resolve and deescalate to address every member concern.
Ensure a safe and positive environment and experience for the members.
Daily commitment to GOLD Member Standards.
Greet, Anticipate, Appreciate (GAA).
Ensure Fast, Friendly Full, Fresh, Clean standards.
Work as a team to deliver GOLD club standards daily.
Work with commitment and pride to deliver GOLD - Grand opening look daily.
Ensure all items stocked and promotional plans executed.
Maintain visible accurate signage.
Ensure club is clean and organized, inside and out.
Understand how to access and read production and/or financial performance reporting for your department.
See the connection between consistent execution and the positive impact it can have on the business.
Provide exceptional customer service by greeting and assisting members, answering their questions, and ensuring a positive shopping experience.
Oversee inventory levels, conduct regular stock checks, and coordinate with the Club Leadership team to ensure product availability.
Ensure backstock remains organized and can easily be replenished to the sales floor.
Manage the clearance, salvage and markdown execution as communicated via My Work to ensure desired sell thru goals are achieved.
Implement and maintain planograms and visual merchandising Gold Standards to create an appealing shopping environment.
Ensure that displays are attractive, organized, and stocked.
Follow guidance, playbooks and planograms to ensure highly visible - prominent locations are executed as expected.
Ensure all apparel displays and merchandise meet BJ's Gold Standards for presentation and cleanliness.
Ensure product is organized and stacked to the correct heights while continuing to reference BJ's Connect in order to remain current with company expectations.
Set up and maintain HVS and apparel tables/displays according to the current Planogram (POG) guidelines.
Ensure all products are correctly placed within the department and signed accurately.
Ensure promotional events and signage are visible, accurate and executed timely.
Ensure compliance with company policies, procedures, and safety standards.
Train, influence, motivate and support the apparel team to achieve sales goals and maintain high standards of performance.
Be the Subject Matter Expert regarding the expectations on visual merchandising and presentation standards.
Provide feedback and maintain open lines of communication on ways to improve the member experience and the overall business.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.

Requirements

Minimum of 2-3 years of experience in a retail environment, preferably in soft lines, apparel or fashion.
Demonstrated experience in providing excellent customer service and resolving customer issues.
Familiarity with merchandising principles and experience with Planogram (POG) execution.
Strong attention to detail and ability to maintain high standards of presentation and cleanliness.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Frequent standing and movement on hard surfaces.
Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
Familiarity with AI tools, including ChatGPT, is recognized and valued.

Skills

Customer Service
Inventory Management
Merchandising
Planogram Execution
Visual Merchandising
Sales
Communication
Collaboration
Organizational Skills
Attention to Detail
Flexibility

Work Type

Full-time

Experience Level

2-3 years retail experience

Salary/Compensations

$18.50 - $23.13

Benefits

Weekly Pay
Free BJ’s Memberships
Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
401(k) Retirement Savings Plan with company match
Employee Stock Purchase Plan with 15% discount

About the Company

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
Our team members are at the heart of everything we do.
We offer a comprehensive benefits package designed to support your health, well-being and future.