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About the Role
We are seeking a highly accountable, operationally driven Client Success Specialist to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.
Responsibilities
- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
- Act as the primary contact and trusted advisor for all account needs
- Strengthen client loyalty through proactive communication and transparency
- Monitor account health to identify growth opportunities and retention risks
- Analyze trends to implement preventative solutions and service efficiencies
- Own issues from identification through to successful resolution
- Coordinate with internal teams and vendors to expedite service delivery
- Assist in resolving service failures, missed pickups, and operational breakdowns
- Escalate critical issues appropriately while maintaining ownership and visibility
- Maintain accurate and clear documentation of account activity, issues, and resolutions
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects
- Drive accountability across internal teams to produce timely results
Requirements
- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field is a plus
- Proven ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability
Location
- Lawrence, NY
Work Type
- Full-Time
- In-Office
- Fridays remote optional
Experience Level
- 1-3+ years
Salary/Compensations
- $26-32 per hour
About the Company
- Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend.
- We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues.
- Our work is built around cost predictability, operational clarity, and strong execution.