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Tailor your resume to this Property Adjuster Specialist - Field Claims role.
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About the Role
As a Property Adjuster Specialist, you will investigate, evaluate, negotiate, and settle complex property insurance claims within defined guidelines. You will confirm coverage, recognize liability exposure, and negotiate equitable settlements in compliance with regulatory requirements, while recognizing and empathizing with members’ life events.
Responsibilities
- Proactively manage assigned claims caseload comprised of complex damages requiring commensurate knowledge and understanding of claims coverage including potential legal liability.
- Partner with vendors and internal business partners to facilitate complex claims resolution, potentially involving external regulatory coordination for compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Identify and resolve potential discrepancies and subrogation potential.
- Identify coverage concerns, review prior loss history, and determine and create Special Investigation Unit (SIU) referrals when appropriate.
- Determine coverage by analyzing information involving complex policy terms and contingencies.
- Determine and negotiate complex claims settlements within authority limits, and collaborate with management for settlements outside of authority.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Utilize platforms and tools to prepare claims estimates to manage complex property insurance claims.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Adjust complex claims with attorney involvement.
- Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
- High School Diploma or General Equivalency Diploma.
- 2 years of relevant property claims adjusting experience of moderate complexity losses, including writing estimates for dwelling and structural damages.
- Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
- Proficient knowledge of residential construction.
- Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient negotiation, investigation, communication, and conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Successful completion of a job-related assessment may be required.
- May require the ability to crouch and stoop to inspect confined spaces.
- May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
- May require the ability to lift a minimum of 35 pounds.
- May require the ability to climb ladders and traverse roofs, including working at heights.
Skills
- Estimating technology platforms
- Virtual inspection tools
- Xactimate
- ClaimXperience
- XactAnalysis
- Negotiation
- Investigation
- Communication
- Conflict resolution
- Analytical skills
- Prioritizing skills
- Multi-tasking skills
- Problem-solving skills
Location
- Rochester, NY
- Syracuse, NY
Work Type
- Field-based
- Hourly
- Non-exempt
- Remote flexibility for active-duty military spouses
Experience Level
- 2 years of relevant property claims adjusting experience
Education Level
- High School Diploma or General Equivalency Diploma
Salary/Compensations
- $72,080 - $129,740
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
About the Company
- USAA's mission is to empower members to achieve financial security through highly competitive products, exceptional service and trusted advice.
- USAA seeks to be the #1 choice for the military community and their families.
- USAA's core values are honesty, integrity, loyalty and service.
- USAA is proud to support active-duty military spouses.
Equal Opportunity
- USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.