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About the Role
Lead EMED's dedicated Ambulance Technician team supporting the South Thames Retrieval Service. This is a visible operational-leadership role focused on workforce readiness, safe emergency response, vehicle and equipment assurance, staff development, and close partnership with STRS clinical leads. This role includes participation in an on-call rota, providing support outside of normal working hours.
Responsibilities
- Provide visible operational leadership to the Technician team across day and night services.
- Protect 24/7 readiness by monitoring rota coverage, relief arrangements, competency status, fatigue, and welfare.
- Act as the principal operational interface with STRS Coordinators, Retrieval Leads, Consultants and EMED control colleagues.
- Lead shift-readiness checks covering vehicles, clinical equipment, medical gases, infection prevention, and documentation.
- Support urgent mobilisation, operational decision-making, and incident escalation.
- Deliver monthly one-to-ones, bi-monthly supervision, quarterly observed practice, and annual appraisals incorporating STRS feedback.
- Identify competency gaps and coordinate coaching, simulation, retraining, reassessment, and written reauthorisation.
- Monitor emergency-driving standards, telematics, vehicle defects, and maintenance recovery.
- Review incidents, near misses, complaints and debriefs, ensuring actions are owned, completed, and checked for effectiveness.
- Support recruitment, onboarding, attendance, leave, performance, and colleague wellbeing.
- Participate in the on-call rota and provide weekend operational support when required.
- Work on the road as a qualified Ambulance Technician when operationally necessary.
Requirements
- Full UK manual driving licence.
- Operationally current Ambulance Technician qualification, including FREC 4.
- Qualsafe Level 3 CERAD emergency-response driving qualification, C1 entitlement and at least two years' blue-light driving experience.
- Experience leading teams in a regulated healthcare, ambulance, or emergency-services environment.
- Strong coaching, performance-management, communication, and problem-solving skills.
- The judgement and resilience to remain calm during time-critical or emotionally sensitive situations.
- A full UK manual driving licence and the ability to pass enhanced DBS and occupational-health checks.
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
- Strong problem-solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi-task and prioritise as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.
Skills
- Coaching
- Performance management
- Communication
- Problem-solving
- Commercial awareness
- Organisational skills
- Multi-tasking
- Prioritisation
- Attention to detail
- Ability to stay calm under pressure
- Initiative
Location
- South Thames Retrieval Service at Evalina London Children’s Hospital, SE1 7EH
Work Type
- Full-time
- On-call
Experience Level
- Team Leader experience
- At least two years' blue-light driving experience
Education Level
- FREC 4
- Qualsafe Level 3 CERAD
Salary/Compensations
- £39,605 per year
Benefits
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings, and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
About the Company
- EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions.
- We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
- EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.