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About the Role
We are looking for an experienced Account Director to lead high-profile social accounts, build trusted client relationships, and drive exceptional delivery at scale. You’ll lead account teams to deliver high-quality social-first work, while identifying opportunities to retain, develop and grow client partnerships.
Responsibilities
- Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy.
- Setting up teams effectively to support your pursuit of a higher standard of work.
- Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
- Fostering collaborative, trusting and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to your clients.
- Organising key calls, meetings (team & independent) and Quarterly Reviews.
- Recognising and resolving delivery or client issues or lack of results.
- Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
- Leading on delivering hundreds of creative assets per month, ensuring they meet market needs and ensuring all work meets our QC standards.
- Briefing in translation and transcreation needs and managing that approval process through, working with language specialists to ensure we’re delivering work to the highest standard.
- Building approval workflows that allow for efficient approvals at scale whilst maintaining the highest standards.
- Working closely with media partners to review asset performance and assess what needs to change to continually optimise results.
- Ensuring accurate delivery of scope of work (deliverables and time) using time tracking.
- Ensuring deliverables are of high quality and all deadlines are met.
- Recognising and resolving any scope or resourcing issues and leading on new resourcing requests.
- Reporting on commercial performance monthly.
Requirements
- 4+ years of experience in a Client Services role in an agency setting.
- Passionate about improving client experience and love the relationship development needed to do this.
- Looking to own and drive the quality of the output on an account.
- Good understanding of social first delivery (strategy, creative, media and management).
- Good understanding of the principles of good project management and Client Services.
- Helped to develop project management and Client Services skills in others.
- Proven track record of retaining, developing and growing accounts.
Skills
- Social-first delivery
- Project management
- Client Services
- Relationship development
- Commercial management
Location
- London, UK
Work Type
- Hybrid Working - 3 days in the office per week
- Fix + Flex model
- Wednesdays and Thursdays as Fix Days
- Third day is Flex (Monday, Tuesday, or Friday)
Experience Level
- 4+ years of experience
Salary/Compensations
- £53,000 to £58,000
About the Company
- We are Born Social, a social-first creative agency that brings brand building into the social era.
- We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.
- Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
- No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to.
- Our values aim to pinpoint the magic ingredients for us at our best.
- Born Social is proud to be part of Croud.
- Together we are a global, full service media, creative and data agency.
- We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds here at Born Social.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
- Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.