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About the Role
As a Client Director, you will have full accountability for running multiple client accounts, providing world-class solutions for leading brands and retailers. You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role offers the opportunity to lead and grow key accounts for well-known brands and retailers, taking full ownership and demonstrating thought leadership to add real value to our clients.
Responsibilities
- Manage P&L £5 - £10 m.
- C-level/senior manager client engagement.
- Manage engagements with leading UK and International brands.
- Undertake regular business travel (domestic and international) to client sites and internal offices.
- Accountable for all services into the client and manage a team of skilled professionals delivering Digital services.
- Work with the account team to deliver projects that create immediate value and help define the right digital future for clients.
- Accountable for overall revenue growth, client satisfaction, new program implementation and adaptation.
- Achieve annual sales revenue targets and other goals for key accounts.
- Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
- Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.
Requirements
- Experience of delivering large projects and change programmes.
- Strong digital CX experience – guiding and advising teams.
- Previous Client Services role or senior role within an IT or a Digital Experience / CX agency.
- Commercial experience of owning a P&L.
- Value led approach for clients, including understanding clients’ needs and defining their roadmap.
- Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style.
- Up to date with market trends and able to advise clients on appropriate strategies.
- Know-how to ensure delivery on promises to clients in executing against plans.
- Building and fostering strong client relationships at all levels in the client organisation.
- Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
- Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation.
Skills
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
- Knowledge of the Automotive industry.
- Good commercial knowledge, experience of contract negotiations.
- Quantitative and analytical skills and full understanding of ROI analysis.
- Excellent communication, presentation and interpersonal skills.
- Clear, concise and persuasive negotiating skills.
- Problem solving with creative approach to proactive identification and resolution of issues.
Location
- UK
Work Type
- Permanent
- Hybrid
Experience Level
- Account Director
- Client Director
Benefits
- Discretionary bonus scheme
- Training opportunities
- Competitive pension
- Medical insurance
- Life assurance
- Social events
- Opportunities to buy and sell holidays
- Family friendly policies
- Discounts with hundreds of retailers
About the Company
- WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on.
- In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernisation, connecting strategy directly to execution.
- Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets.
- WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.
- We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave™.
- WPP Enterprise Solutions is part of WPP, the trusted growth partner for the world's leading brands.
- Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
- WPP is the trusted growth partner for the world’s leading brands.
- With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open, we help clients navigate change, capture opportunity and deliver transformational growth.
Equal Opportunity
- WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.