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About the Role
Join Braze's Data Division to shape the future of how customers model, send, and manage data on our platform. Your work will directly impact customer integrations, spanning user data models, custom attributes and events, data ingestion, and catalog data. Identify and prioritize high-impact problems through research, designing experiences that make Braze's data model easy to manage, trustworthy, and flexible.
Responsibilities
- Define and design high-impact features and refine user experience for improving customer integration and data sending to Braze.
- Design experiences enabling marketers to implement cross-channel digital experiences and launch customer engagement strategies quickly, minimizing engineering effort.
- Collaborate with product managers, UX researchers, product analysts, technical writers, engineers, and product designers to deliver solutions.
- Conduct user research and usability testing to validate design decisions, understanding customer workflows and identifying opportunities to reduce complexity.
- Create high-fidelity prototypes and detailed interaction specifications for engineering teams.
- Contribute to and evolve Braze's design system, establishing patterns and components for consistent experiences.
- Think systemically about feature connections across the Braze platform, designing harmonious solutions for current and future needs.
- Present design concepts and rationale to cross-functional stakeholders and leadership to influence the roadmap and advocate for design decisions.
Requirements
- 5+ years of product design experience with a strong foundation in designing complex digital products.
- Demonstrated experience working within established design systems, balancing consistency with innovation for enterprise software.
- Systems mindset approach to design challenges, understanding feature connections for cohesive user experiences.
- Comfort navigating technical complexity and collaborating with engineers to understand implementation constraints and possibilities.
- Design process grounded in user research and evidence-based decision making, using insights to inform design and measure success.
- Excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers.
- Operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling.
- Strong craft skills across interaction design, visual design, and prototyping, with a focus on complex information and workflows.
- Understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences.
- Organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams.
- Comfortable working in ambiguous problem spaces and breaking down complex challenges into manageable design problems.
- Portfolio showcasing experience designing for complex applications or workflow tools, with clear examples of improved user outcomes and business metrics.
- Ability to articulate design process, constraints, and impact of solutions on users and business goals.
Skills
- Product design
- Design systems
- User research
- Usability testing
- Interaction design
- Visual design
- Prototyping
- Cross-functional collaboration
- Systems thinking
- Data modeling
- Customer engagement tools
- SaaS products
- Integration design
- Data mapping
- API
- Webhooks
- Data pipelines
- Agile development
- AI tools for prototyping
Location
- New York
- Austin
- Berlin
- Bucharest
- Chicago
- Dubai
- Jakarta
- London
- Paris
- San Francisco
- São Paulo
- Singapore
- Seoul
- Sydney
- Tokyo
Work Type
- Hybrid
Experience Level
- 5+ years of product design experience
Salary/Compensations
- CA$133,100 - CA$208,600/year (Canada)
Benefits
- Equity grants of restricted stock (RSUs)
- Comprehensive benefits plans covering medical, dental, vision, life, and disability
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Family services including fertility benefits and equal paid parental leave
- Professional development support (formal career pathing, learning platforms, yearly learning stipend)
- Opportunities to give back to the community (annual Volunteer Week, donation matching)
- Employee Resource Groups
- Curated in-office employee experience
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
- Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement.
- Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has repeatedly been recognized as a Leader in marketing technology by industry analysts.
- Voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
- Named a 2025 Best Companies To Work For by U.S. News & World Report.
- Named a 2025 America’s Greatest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- Headquartered in New York with offices globally.
Equal Opportunity
- Braze strives to create equitable growth and opportunities inside and outside the organization.
- Committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- Encourages candidates to apply even if they don't meet 100% of the criteria.