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About the Role
Provides customer service for one or more Paychex products under moderate guidance, using prescribed guidelines to ensure good customer relations and resolve claims and complaints fairly and effectively. Builds knowledge of the organization, processes, and customers.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Requirements
- Act with uncompromising integrity
- Provide outstanding service and build trusted relationships
- Drive innovation in our products and services and continually improve our processes
- Work in partnership and support each other
- Be personally accountable and deliver on commitments
- Treat each other with respect and dignity
Skills
- HRIS
- Salesforce
- Flex
- Core Advanced
- ORS
Location
- Remote
Work Type
- Full-time
Experience Level
- Intermediate
Education Level
- Bachelor's Degree - Preferred
Salary/Compensations
- $22.02/hr
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Paid time off for volunteerism
About the Company
- Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.
- Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees.
- We pride ourselves on fostering an inclusive and innovative culture.
- Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities.
- Join us to pursue your passion and unleash your potential.
Equal Opportunity
- Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion.
- Our valued employees and commitment to DEI are the essence of our internal and external success.