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About the Role
Residential Aides provide ongoing support to all onsite services, assisting with guests’ basic needs and working in conjunction with the case management team to monitor and provide appropriate basic services to families.
Responsibilities
- Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
- Facilitate resident new admissions and move outs
- Generate and submit nightly rosters and file all documentation relating to shift coverage
- Provide a professional greeting to all visitors and callers
- Ensure the lobby and front of the building are always cleared
- Prevent loitering in all areas within and surrounding the building in conjunction with security
- Assist with fire drills/emergency evacuations
- Assist custodial and security staff with the maintenance and security of the facility
- Distribute mail to families
- Facilitate room check and hourly rounds
- Facilitate the food distribution process including receiving food delivery
- Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors
- Performs other job-related duties as assigned
- Performs other duties as may be assigned
Requirements
- High school diploma or equivalent or the equivalent combination of education and experience
- 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations
- Must have direct client services experience
- Spanish/English bilingual fluency required
- Strong customer services background
- Problem solving skills
- Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
- Able to prioritize and be accountable for timeliness to complete projects in a timely manner
- Possess sensitivity to the service population’s cultural and socio-economic characteristics
- Ability to organize, multitask and prioritize duties and responsibilities efficiently
- Past applicable job experience may include, but is not limited to: City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant
- Must be able to lift and carry up to 20 pounds
- Must pass pre-employment qualifications of Cherokee Federal
Skills
- Spanish/English bilingual fluency
- Customer services
- Problem solving
- Organization
- Verbal communication
- Collaboration
- Prioritization
- Multitasking
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.68 per hour
Benefits
- Up to a 6% 401(k) company match
- Paid time off
- Medical, dental, and vision insurance, plus prescription drug coverage
- Basic life and AD&D insurance, with supplemental life options
- Short-term and long-term disability coverage
- Paid holidays
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Professional development, training, and certification support
- Voluntary benefits including accident, critical illness, and identity theft protection
About the Company
- Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes.
- Cherokee Nation Management & Construction, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team.
- We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies.
- For more than 60 federal clients, we take on the work others won’t, and deliver where it counts.
- Learn more at cherokee-federal.com.
Equal Opportunity
- Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
- Cherokee Federal is an equal opportunity employer.
- Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
- Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.
- Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.
- Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at careers@cherokee-federal.com.