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About the Role

As a Medical Equipment and Device Field Technician/Engineer, you will be responsible for supporting medical (C-arms and mammography systems) and dental (OPG, CBCT, and portable) product lines. Our work contributes to safer diagnostics and better patient care. We value a collaborative environment where colleagues support and inspire each other.

Responsibilities

Provide technical support to distributors in Europe, including troubleshooting, problem resolution and general assistance for medical equipment.
Perform installation, maintenance, repairs and technical inspections.
Deliver training to customers and partners on proper equipment use and handling.
Carry out service-related business trips within Europe and internationally, including installations, repairs, inspections, and other technical service activities.
Handle goods receipt and dispatch processes, including unloading deliveries, safe storage of equipment, preparation and shipment of devices and parts, as well as coordination with transport providers.
Manage spare parts inventory to ensure availability for service and customer needs.
Prepare necessary sales and shipping documentation (e.g. Proforma Invoice, Commercial Invoice).
Perform administrative tasks related to service operations, logistics and spare parts management.
Inspect, adapt and configure machines for shipment according to customer requirements, including technical adjustments where needed.
Support installation and deinstallation of equipment at exhibitions and trade fairs.

Requirements

Bachelor’s degree in Biomedical, Electrical, or Electronic Engineering, or a comparable degree or relevant practical experience.
Professional experience is not required, but considered an advantage.
Experience in customer service or technical support for medical equipment is preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Strong written and verbal communication skills.
Well-organized with a structured and solution-oriented mindset.
Fluent English is required.
German and/or Korean language skills are considered an advantage.
Willingness to travel internationally on a regular basis with no travel restrictions.
Valid work permit for Germany required.

Skills

Technical Support
Troubleshooting
Problem Resolution
Installation
Maintenance
Repairs
Technical Inspections
Training
Logistics
Warehouse Management
Spare Parts Management
Microsoft Office (Word, Excel, PowerPoint)
Written Communication
Verbal Communication
Organization
Solution-Oriented Mindset
English Fluency
German Language Skills
Korean Language Skills

Location

Berlin

Work Type

Permanent
Full-time

Experience Level

Entry Level
Professional experience is not required, but considered an advantage
Experience in customer service or technical support for medical equipment is preferred

Education Level

Bachelor’s degree in Biomedical, Electrical, or Electronic Engineering, or a comparable degree or relevant practical experience

Benefits

Being part of a globally leading and fast-growing medical and dental X-ray equipment manufacturing company
Company laptop and mobile phone provided
Exciting international working environment with partners across the globe
Flat organizational structure that encourages open communication and the contribution of your ideas
27 vacation days plus public holidays
Free coffee, tea, snacks, and other refreshments
Office located in the heart of Berlin

About the Company

Genoray manufactures medical and dental X-ray equipment.
Our products are distributed globally through our headquarters in South Korea, five overseas subsidiaries (Germany, USA, Japan, Türkiye and Shanghai), and more than 40 international partners.
As the European subsidiary, we operate in a B2B model, supplying our products to local distributors across more than 20 countries, including Germany, the UK, Spain and Italy.
Our goal is to strengthen our presence in the European market by ensuring high customer satisfaction, making service a key part of our success and of your role with us.