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About the Role
As Senior Associate - Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration. This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.
Responsibilities
- Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.
- Lead journey progress for Credit, Non-Risk & Platform journeys.
- Drive clear, transparent program communications using dashboards and status reports.
- Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features.
- Build and leverage relationships with key project stakeholders across multiple lines of business.
- Identify gaps in existing processes and implement improvements.
- Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.
Requirements
- Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.
- Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
- Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.
- Demonstrated ability to successfully manage multiple priorities under pressure.
- Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).
- Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.
- Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
- Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
- Ability to communicate key risks to colleagues, business partners, and senior leaders.
- Strong verbal and written communication skills.
- High energy, an optimistic attitude, and a good sense of humor.
Skills
- Credit or Fraud Risk domain experience
- Transformational or change management experience
- Large and complex project delivery
- Matrixed organization experience
- Cross-functional team interaction
- Problem-solving
- Managing multiple priorities under pressure
- Microsoft Suite proficiency (PowerPoint, Excel, Word)
- Technical discussion leadership
- Relationship management
- Influence management
- Verbal communication
- Written communication
Location
- United States
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Senior Associate
Education Level
- Bachelor's Degree in business administration, computer science, engineering, or a related technical discipline is preferred.
- SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- Our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.