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About the Role
As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations. You will independently manage a complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.
Responsibilities
- Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
- Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
- Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
- Partner with Sales, Sales Operations, Finance (AR), Fulfillment Team, and Product teams to remove blockers and drive timely fulfillment.
- Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
- Drive continuous improvement initiatives, including automation and workflow optimization.
- Deliver process training and mentor junior analysts to elevate team capability.
- Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.
Requirements
- 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments.
- Proven ability to independently manage complex global transactions with minimal supervision.
- Strong understanding of revenue controls, audit requirements, and booking compliance.
- Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
- Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
- Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
- Continuous improvement mindset with experience implementing process enhancements or automation.
Skills
- Order Management
- Revenue Operations
- Order-to-Cash
- ERP systems
- CRM systems
- Salesforce
- D365
- SAP
- NetSuite
- Excel
- Sigma
- Analytical skills
- Process improvement
- Automation
Location
- San Francisco (Presidio)
- Seattle
- Scottsdale
- NYC
- Atlanta
- Sterling
- Boston
Work Type
- Onsite
- Hybrid
Experience Level
- 4+ years of experience
Salary/Compensations
- $57,000—$91,200 USD
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in our offices
About the Company
- At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
- Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Equal Opportunity
- We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.