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About the Role
Serve as the point of contact for clients, communicating via phone and email to address inquiries and requests. Utilize computer databases to update records and retrieve information. Operate standard office equipment and prepare various documents using software applications. Transmit information accurately and efficiently, proofreading and editing as needed. Maintain professionalism, confidentiality, and company asset protection. Provide exceptional guest service, anticipating needs and assisting individuals with disabilities. Foster positive working relationships and support team goals. Report safety concerns and perform physically demanding tasks as required.
Responsibilities
- Serve as the point of contact for clients
- Communicate with clients by phone and email to respond to questions and requests
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
- Operate standard office equipment other than computers
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Transmit information or documents using a computer, mail, or facsimile machine
- Proofread and edit written information to ensure accuracy and completeness
- Enter and locate work-related information using computers and/or point of sale systems
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with other employees and departments
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Report accidents, injuries, and unsafe work conditions to manager
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Requirements
- Maintain confidentiality of proprietary information
- Protect company assets
- Develop and maintain positive working relationships with other employees and departments
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Report accidents, injuries, and unsafe work conditions to manager
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Skills
- Word processing
- Spreadsheet
- Database
- Presentation software
- Computer operation
- Point of sale systems
- Professional communication
- Telephone etiquette
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
- We invite you to explore careers at St. Regis.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.