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About the Role
As the In-Store Commercial Manager for London Selfridges, you are a key driver of both customer experience and commercial success. You will lead with vision and precision, delivering operational excellence and inspiring service. Your role is pivotal in shaping a dynamic, inviting atmosphere that enhances customer service and drives performance.
Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and brand presentation standards
- Lead and manage store visual merchandising, styling, sales initiatives, campaign execution, and stock level optimisation to maximise commercial opportunities and drive performance
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance
Requirements
- Customer-Focused: Genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Visual Merchandising: Experience managing store VM activations including mannequin changes, promotional set-ups and season-start layouts
- Product Passion: Genuine interest in the products offered and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Good knowledge of concession operations & standards from previous experience working in retail, preferably within a fashion environment
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Understanding of key retail KPIs and how to use them to drive performance.
Skills
- Visual Merchandising
- Product Knowledge
- Customer Service
- Sales
- Team Leadership
- Communication
- Adaptability
- Flexibility
- Analytical Thinking
Location
- London Selfridges
Work Type
- Full-time
- 39 hours a week
Experience Level
- Leadership responsibilities
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.