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About the Role
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Berners Street branch. This role involves providing excellent customer service on the Trade Counter and managing shop displays to highlight promotions and offers.
Responsibilities
- Provide excellent service to customers over the phone and face-to-face.
- Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Serve customers efficiently and professionally at the Trade Counter.
- Make sales calls to existing and new customers, collaborating with the external sales team.
- Raise quotations, follow up on quotations, and process customer orders.
- Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Continuously enhance product knowledge by learning about new market products.
Requirements
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
- Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
- Takes Accountability: Taking action, overcoming obstacles, and meeting commitments.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Skills
- Customer Service
- Stock Management
- Sales Administration
- Communication Skills
- Organizational Skills
Location
- Berners Street
Work Type
- Full-time
- Permanent
Experience Level
- Experienced Professional
Benefits
- Gainshare bonus scheme
- 33 days annual leave (including bank holidays, increasing throughout the years)
- Take your birthday off
- Enhanced parental leave
- Extensive learning opportunities
- Free virtual GP service
- Healthy Mind Champions
- Staff discounts
- Exclusive holiday offers
- Free financial support and education
About the Company
- Rexel UK is a global leader in electrical wholesale, distributing advanced electrical and energy-efficient products worldwide.
- We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
Equal Opportunity
- At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.
- By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.
- Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.