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About the Role
Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
Responsibilities
- Providing coaching and training for stockroom associates as needed.
- Process shipping and receiving orders according to Express time and efficiency standards.
- Replenish product as needed.
- Process freight and sensor product.
- Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
- Coordinate product pricing and markdowns.
- Provide check-out support to customers as needed.
- Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
- Share information on product, promotions, and loyalty programs.
- Assist Sales Associates during onboarding and training.
- Assist with product launches changes according to company SOP.
- Assist customers as needed on the sales floor with locating product and/or online orders.
- Deliver on all aspects of the customer experience model.
- Other essential functions may occur as directed by your supervisor.
Requirements
- Meets defined availability criteria, including nights, weekends and non-business hours.
- Proficient in use of technology (iPad, registers).
- Applicants must be currently authorized to work full-time in the United States.
- PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
Skills
- Strong customer service skills
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Ability to multitask and handle multiple customers and/or processes at once
Location
- Green Acres Mall
Work Type
- full-time
Experience Level
- 0 - 2 relevant job experience - minimum 6 months
Education Level
- High School or Equivalent
Salary/Compensations
- $17.50 - $24.05 per hour
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more (for part-time associates)
- Paid sick leave (for part-time associates)
- Public health emergency leave (for part-time associates)
- Learn & Earn incentive program (for part-time associates)
- Voluntary benefits through YouDecide (for part-time associates)
About the Company
- PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
- Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
- Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
- Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
- Express ensures you look and feel your best, wherever life takes you.
- The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Equal Opportunity
- An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
- PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.