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About the Role
The Director of Social Services is responsible for developing and delivering comprehensive social services for clients referred by the NYC DHS-Division of Family Services. This role aims to stabilize homeless families by enhancing their independent living skills and facilitating their placement into permanent housing. The position is based at the Lighthouse location in Long Island City, NY, and involves contributing to the management team to achieve program goals.
Responsibilities
- Ensure social services staff have working knowledge of all DHS procedures, New York State Part 900 Regulations, OTDA, CRF Rules and Regulations, and relevant laws/programs.
- Ensure timely collection, preparation, and analysis of client and program information for reporting and planning.
- Oversee and supervise the Social Services department on the utilization of the DHS Client Assistance and Re-housing System (CARES).
- Maintain a safe, clean, and hazard-free living environment by ensuring staff conduct unit inspections and document maintenance needs.
- Intervene or direct staff intervention to resolve problems effectively.
- Collaborate with Housing Specialists to ensure weekly, monthly, and quarterly targets are achieved.
- Maintain knowledge of DHS Housing programs, packages, and incentives.
- Collaborate with other departments to develop independent skills workshops.
- Coordinate an inter-agency network of providers for medical, nutritional, educational, and mental health assistance.
- Collaborate with Executive Directors to develop and implement social service policies and procedures, including relocation goals.
- Perform other duties and special projects as required, including serving on-call.
- Evaluate and verify employee work assignments and ensure timely performance evaluations.
- Facilitate communication within an interdisciplinary context and contribute to staff meetings and policy development.
- Participate in training and staff-development activities.
- Serve as a Super User in the DHS CARES System to assist program staff with troubleshooting.
- Ensure staff attend CORE trainings within six months of employment.
- Be on call 7 days a week for Priority one incidents.
Requirements
- Master’s degree in Social Work is preferred, or at least a bachelor’s degree is required.
- Five years of social services experience is required, including experience in clinical interventions with families and disadvantaged populations, group work practice, substance abuse issues, and housing programs.
- For Master’s degree holders, at least two years of supervisory and administrative experience is required; for Bachelor’s degree holders, at least four years of supervisory and administrative experience is required.
- Experience with securing client entitlements through knowledge of housing regulations and homeless programs is preferred.
- Excellent interpersonal relations skills, with the ability to establish cooperative working relationships.
- Excellent written and oral communication skills.
- May be required to work long hours and a varied schedule.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Clinical interventions
- Group work practice
- Substance abuse issues
- Housing programs
- Supervisory and administrative capacity
- Securing client entitlements
- Housing regulations
- Homeless programs
- Interpersonal relations
- Written communication
- Oral communication
- DHS procedures
- New York State Part 900 Regulations
- OTDA
- CRF Rules and Regulations
- DHS Client Assistance and Re-housing System (CARES)
- DHS Housing programs
- Independent skills workshops
- Inter-agency network coordination
- Social service policies and procedures
- Performance evaluations
- CORE trainings (mandated reporter, CARES, Incident Reporting, Safe Sleep, Mental Health First Aide, Domestic Violence)
Location
- Long Island City, NY
Work Type
- Full-time
Experience Level
- Director
- Five years of social services experience
- Two years of supervisory and administrative experience (MSW)
- Four years of supervisory and administrative experience (BSW)
Education Level
- Master’s degree in Social Work preferred
- Bachelor’s degree required
About the Company
- Children’s Rescue Fund (CRF) provides comprehensive social services for clients referred by the NYC DHS-Division of Family Services.
Equal Opportunity
- Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.