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About the Role
Responsible for proactively soliciting business, handling large group or other customer segments with significant revenue potential, and up-selling to maximize revenue. Aligns customer profiles with appropriate products and achieves revenue goals. Ensures proper and timely turnover of business for service delivery according to brand standards and creates opportunities to grow the account base through customer interactions.
Responsibilities
- Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with counterpart to effectively manage the business opportunity.
- Responds to and manages larger and more complex incoming opportunities for the property.
- Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
- Focuses efforts on accounts with significant potential sales revenue.
- Develops effective sales plans and actions.
- Works with partners to develop creative ideas and proposals for events.
- Maximizes revenue by upselling packages.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Provides excellent customer sales service in order to grow share of the account.
- Manages and develops relationships with key internal and external stakeholders.
- Utilizes intranet for resources, templates, and information.
- Participates in site visits.
- Develops and facilitates execution of contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.
Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.
Skills
- Sales
- Marketing
- Customer Service
- Negotiation
- Relationship Building
- Upselling
- Account Management
Experience Level
- 5 years of experience in the sales and marketing or related professional area (with a 2-year degree)
- 3 years of experience in sales and marketing or related professional area (with a 4-year degree)
Education Level
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.