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About the Role
The Sr. Manager, Strategic Finance – Business Operations serves as the embedded finance leader for Fanatics Collect’s Vault Operations, Customer Service, Shipping, Payment Processing, Trust & Safety, and People organizations. This role partners with FP&A and functional leaders on operational forecasting and reporting, drives improvements in efficiency, unit economics, and customer experience, and owns workforce and headcount financial planning, people-cost budgets, and financial support for the People team. The ideal candidate combines rigorous analytical thinking with deep operational curiosity and a bias for action, comfortable building financial models, understanding processes on the Vault floor, and advising senior leaders on operational improvements and workforce investments.
Responsibilities
- Serve as the dedicated finance partner to operational and People leaders, developing deep knowledge of each function’s operating model, cost structure, vendor relationships, process flows, and key performance drivers.
- Identify and lead opportunities to improve unit economics across the business, including cost per shipment, authentication, customer contact, and transaction processed, as well as payment processing fees, fraud rates, and loss rates.
- Own business cases, financial modeling, implementation support, and post-implementation performance tracking for strategic initiatives including shipping carrier negotiations, Vault cost optimization, customer service staffing and automation, payments routing, and fraud mitigation.
- Partner with operating leaders to translate financial and operational analysis into concrete actions, establish measurable targets, and create accountability for delivering financial and operational outcomes.
- Partner with FP&A on annual budgets, forecasts, and ongoing performance management across the operations portfolio, providing detailed cost-driver analysis and operational judgment to improve forecast accuracy and proactively identify risks and opportunities.
- Own org-wide headcount and people-cost budgets, forecasts, and long-range financial plans, maintaining detailed position-level models covering compensation, benefits, payroll taxes, equity expense, contractors, hiring, attrition, and compensation changes.
- Partner with People and business leaders on workforce planning, helping evaluate hiring plans, organizational investments, compensation decisions, and tradeoffs while ensuring workforce plans align with the company’s financial and strategic priorities.
- Develop scalable reporting, dashboards, and performance metrics that give leaders clear visibility into operational efficiency, workforce costs, unit economics, and progress against financial targets.
- Synthesize complex financial and operational data into clear insights and recommendations for senior leadership, helping drive faster, more informed decisions across the organization.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business, or a related quantitative field; MBA or other relevant advanced degree preferred.
- 7+ years of progressive experience in strategic finance, FP&A, corporate finance, investment banking, consulting, business operations, or a related analytical role, including experience partnering directly with senior business leaders.
- Strong financial modeling and analytical capabilities, with demonstrated experience building detailed operating models, budgets, forecasts, business cases, and scenario analyses.
- Experience supporting operational functions and analyzing unit economics, cost drivers, productivity, vendor economics, and process efficiency; experience with logistics, payments, customer service, fraud, marketplace, ecommerce, or fulfillment operations is a plus.
- Demonstrated experience with headcount planning, workforce modeling, compensation and people-cost forecasting, or financial partnership with People/HR organizations.
- Advanced proficiency in Excel and/or Google Sheets and experience working with financial planning, ERP, BI, and data visualization tools; ability to work comfortably with large and complex datasets.
- Strong business judgment and ability to move beyond reporting results to identify underlying drivers, develop recommendations, and influence operational decisions.
- Excellent communication and stakeholder-management skills, with the ability to translate complex analysis into concise, actionable insights for financial, operational, People, and executive audiences.
- Highly collaborative, intellectually curious, and comfortable operating with ambiguity in a fast-paced, high-growth environment.
Skills
- Financial modeling
- Analytical capabilities
- Operating models
- Budgets
- Forecasts
- Business cases
- Scenario analyses
- Unit economics
- Cost drivers
- Productivity
- Vendor economics
- Process efficiency
- Logistics
- Payments
- Customer service
- Fraud
- Marketplace
- Ecommerce
- Fulfillment operations
- Headcount planning
- Workforce modeling
- Compensation forecasting
- People-cost forecasting
- Financial partnership with People/HR
- Excel
- Google Sheets
- Financial planning tools
- ERP tools
- BI tools
- Data visualization tools
- Business judgment
- Communication skills
- Stakeholder management
Location
- NYC
- Portland, Oregon
Work Type
- Full Time
- In-Office
- Hybrid
Experience Level
- 7+ years of progressive experience
Education Level
- Bachelor’s degree in Finance, Accounting, Economics, Business, or a related quantitative field
- MBA or other relevant advanced degree preferred
Salary/Compensations
- $168,750—$210,000 USD
Benefits
- Short-term incentive compensation
- Long-term incentive compensation
About the Company
- Fanatics is building a leading global digital sports platform igniting the passions of global sports fans and maximizing the presence and reach for its hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
- Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles, creating the ultimate collector experience with products like Topps.com, Fanatics Collect marketplace, Fanatics Live, and Voggt.
- Backed by Fanatics, the world’s largest sports merchandiser, with over 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA.
Equal Opportunity
- Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
- By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.