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About the Role
Cozzini Bros. is seeking an experienced Area Manager for the Philadelphia, PA region to oversee all aspects of operations, including route delivery, new business generation, and administration. This role offers opportunities for skill development and involvement in company growth initiatives.
Responsibilities
- Recruit and hire high-quality personnel.
- Provide employees with adequate training and clear job requirements.
- Coach, motivate, and evaluate all personnel regularly.
- Periodically ride routes with drivers to evaluate performance and provide coaching.
- Periodically make calls with new business personnel to evaluate performance and provide coaching.
- Set and maintain proper grooming and appearance standards for employees.
- Maintain records of employee attendance and schedule vacations to ensure continuous operation.
- Ensure all employees work in compliance with Company policies and procedures.
- Establish and maintain customer goodwill through high-quality products and 100% daily deliveries.
- Handle service problems expediently, focusing on root cause elimination.
- Address customer service cancellation requests to retain business or identify systemic issues.
- Maintain an efficient route structure with periodic reviews for optimization.
- Oversee inventory exchanges with the sharpening center.
- Oversee the proper appearance, maintenance, and care of Company vehicles.
- Ensure drivers adhere to safety procedures.
- Oversee the upkeep, maintenance, and regular cleaning of the facility.
- Oversee the timely, efficient, and cost-effective interface with the sharpening center.
- Maintain an adequate and accurate inventory of rental and sales equipment.
- Interface with headquarters personnel for proactive and cost-effective replenishment.
- Provide route relief for drivers on vacation or during holiday weeks.
- Achieve assigned area sales goals by developing and monitoring a specific plan.
- Sell additional business in existing accounts, personally and with sales personnel.
- Develop a system to generate and process sales leads.
- Oversee the implementation of price increases as directed.
- Monitor competitive activity and inform the Regional General Manager.
- Debrief with drivers and ensure Company check-out procedures are followed.
- Oversee adherence to Company cash collection and deposit procedures.
- Ensure route and new business paperwork is completed accurately and timely.
- Ensure all accidents and injuries are reported promptly.
- Assist with accounts receivable collection as requested.
- Oversee operational expenses to ensure fiscal prudence.
- Assist with overall Company improvement activities as directed.
Requirements
- Possess a valid driver's license.
- Pass a pre-employment drug and background test.
- Meet pre-employment and periodic MVR requirements.
- Ability to lift up to 50 lbs. repetitively, reach, twist, turn, bend, climb, and pull.
- Willingness to travel overnight at times.
- Strong oral, written, and listening communication skills.
- Ability to develop the skills and competencies of subordinates.
- Demonstrated leadership qualities.
- Managerial skills to lead a team, hire, fire, and manage daily operations.
- Demonstrated executive skills, high integrity, and honesty.
- Strong sense of customer service and satisfaction.
- Ability to make decisions based on logical assumptions and good judgment.
- Ability to maintain stability of performance in high-stress situations with multiple deadlines.
- Demonstrated strong work ethic, including willingness to work long hours when necessary.
- High work standards as a model for subordinate employees.
Skills
- Communication skills
- Leadership skills
- Managerial skills
- Decision-making skills
- Customer service skills
- Sales skills
Location
- Philadelphia, PA region
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Opportunity to earn a 25% Bonus quarterly
Benefits
- Company vehicle for work use
- Paid gas, service/maintenance, and insurance for company vehicle
About the Company
- Cozzini Bros. is a 100-year-old company and America’s largest commercial knife rental and knife sharpening service.
- Serves over 95,000 customers, including large restaurant and grocery chains.
- Believes in developing its workforce.