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About the Role
Interact with carriers and dispatchers to ensure maximum visibility and service for in-transit shipments. Identify, address, and resolve all in-transit issues promptly. Communicate effectively with stakeholders to determine the best course of action in the shortest amount of time.
Responsibilities
- Grow and develop strong carrier relationships.
- Monitor and provide feedback on carrier performance.
- Proactively communicate with carriers to ensure shipments are executed as scheduled.
- Trace shipment status and provide information as needed.
- Handle initial information on loss, damage, and shortage claims.
- Complete TMS shipment updates.
- Conduct EDI audits.
- Update and reconcile yard checks.
- Book Lumpers.
- Track, report, and bill accessorial charges.
- Perform all responsibilities in alignment with corporate strategic objectives and values.
- Ensure high data integrity when managing and completing orders.
- Verify carrier data accuracy before completing orders.
- Support and replace other team members as needed.
- Support Company Culture and XTL's Core Principles.
Requirements
- Must be eager, up for new challenges, and not willing to settle.
- Must have exceptional interpersonal and communication skills.
- Self-starter with good judgment, well-organized, professional, and detail-oriented.
- Ability to multi-task, manage priorities, meet deadlines, work under pressure, and take on additional tasks.
- A good knowledge of North American geography is an asset.
- Working knowledge of AS400 is preferred.
- Able to work in a fast-paced environment.
- Able to work in a team atmosphere with minimal supervision.
Skills
- Excellent customer service skills
- Professional demeanor
- Interpersonal skills
- Communication skills
- Organization skills
- Detail-oriented
- Multi-tasking
- Priority management
- Deadline management
- Working under pressure
- North American geography knowledge
- AS400 knowledge
Location
- ONT
Work Type
- Full-time
Education Level
- Post secondary education required
About the Company
- XTL's Core Principles - LEAD WITH GRACE: Leadership, Empowerment, Appreciation, Diversity, Work Ethic, Integrity, Trust, Honesty, Growth, Respect, Agility, Creativity, Excellence