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About the Role

Lead delivery of tolling technology modernization programs, including back-office platform implementations, MLFF/AET roadside deployments, customer service operations technology, and interoperability integrations, from planning through implementation and operational transition. Manage program governance, scope, schedule, budget, risks, dependencies, quality, forecasting, and executive reporting. Lead and support technology modernization initiatives spanning tolling back-office systems, customer service operations technology, roadside and MLFF systems, interoperability hubs, revenue assurance, data analytics, and AI/ML-enabled tolling operations. Lead cross-functional teams spanning systems architecture, software engineering, systems integration, operations, customer service technology, data and analytics, and organizational change management. Develop tolling technology delivery plans, system integration roadmaps, business cases, technical operating models, functional and non-functional requirements, and phased implementation strategies. Partner with tolling agency and private-sector technology stakeholders to identify operational and technology improvement opportunities and translate them into sustainable, scalable delivery outcomes across tolling and customer service platforms. Support strategic pursuits, proposals, solutioning, estimates, staffing plans, presentations, and oral defenses. Contribute to Smart Mobility Hub tolling technology offerings, reusable assets, reference architectures, credentials, accelerators, and thought leadership across tolling back-office, roadside, and customer service operations technology domains. Coach consultants and managers, strengthen delivery capability, and promote consistent project management and quality practices. Use data and forward-looking performance indicators to improve decision-making, accountability, and delivery predictability.

Responsibilities

Lead delivery of tolling technology modernization programs
Manage program governance, scope, schedule, budget, risks, dependencies, quality, forecasting, and executive reporting
Lead and support technology modernization initiatives spanning tolling back-office systems, customer service operations technology, roadside and MLFF systems, interoperability hubs, revenue assurance, data analytics, and AI/ML-enabled tolling operations
Lead cross-functional teams spanning systems architecture, software engineering, systems integration, operations, customer service technology, data and analytics, and organizational change management
Develop tolling technology delivery plans, system integration roadmaps, business cases, technical operating models, functional and non-functional requirements, and phased implementation strategies
Partner with tolling agency and private-sector technology stakeholders to identify operational and technology improvement opportunities and translate them into sustainable, scalable delivery outcomes across tolling and customer service platforms
Support strategic pursuits, proposals, solutioning, estimates, staffing plans, presentations, and oral defenses
Contribute to Smart Mobility Hub tolling technology offerings, reusable assets, reference architectures, credentials, accelerators, and thought leadership across tolling back-office, roadside, and customer service operations technology domains
Coach consultants and managers, strengthen delivery capability, and promote consistent project management and quality practices
Use data and forward-looking performance indicators to improve decision-making, accountability, and delivery predictability

Requirements

A minimum of 8 years of experience in tolling technology, electronic toll collection, back-office or roadside systems, customer service operations technology, transportation systems integration, or a closely related infrastructure technology field
A minimum of 5 years of experience leading tolling technology programs, systems integration projects, PMOs, delivery workstreams, or technology modernization initiatives in a tolling or transportation context
Experience managing client stakeholders, cross-functional teams, budgets, schedules, risks, quality, and delivery reporting
Experience with at least one of the following: tolling back-office platforms, electronic toll collection technology, customer service operations technology (contact centers, CRM, self-service), MLFF/AET roadside systems, interoperability frameworks, violations and collections systems, or revenue assurance platforms
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Skills

tolling technology
electronic toll collection
back-office modernization
roadside systems
customer service operations technology
interoperability initiatives
program leadership
systems architecture
software engineering
systems integration
operations
data and analytics
organizational change management
Power BI
predictive analytics
AI/ML-enabled tools
computer vision
cloud-native platforms
AI-powered service automation
Agile
SAFe
ERP modernization
PMO transformation
enterprise change initiatives
PMP
PgMP
SAFe certification
IBTTA
ITS America
AASHTO

Location

California
Colorado
Connecticut
District of Columbia
Illinois
Maine
Maryland
Massachusetts
Minnesota
New York
New Jersey
Ohio
Virginia
Washington

Work Type

Travel may be required
0 to 100% travel

Experience Level

8 years of experience in tolling technology
5 years of experience leading tolling technology programs

Education Level

Bachelor's degree or equivalent
Associate's Degree

Salary/Compensations

California $132,500 to $302,400
Colorado $132,500 to $261,300
Connecticut $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Ohio $122,700 to $241,900
Virginia $122,700 to $278,200
Washington $141,100 to $278,200

Benefits

medical, dental, vision, life, and long-term disability coverage
401(k) plan
bonus opportunities
paid holidays
paid time off

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall beBlended into a single statement: made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.